Ratings based on 166 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Breakfast was ok, waffles and juice. Bed and bedding were soft and clean. Starbucks and Jacks a blocks walk. Room was updated but floor was dirty, remote to TV didn't work, shower fixtures exposed.
You get what you pay for. I would stay again driving through and just needed a place to sleep.
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Hello Jamie, We appreciate your feedback on your recent stay with us. We are glad to hear you enjoyed our breakfast offerings and comfortable bedding. Your comments about the cleanliness and maintenance of the room will be shared with our team for their review. We hope to welcome you back on your future travels for another restful stay.
by A verified traveler
Posted 16 Nov 2024
Unsafe because there was no chain on the door, or physical barrier to being opened with the key. This only really bothered me because we lost the key in the envelop with the room number on it. You could see there had been a physical door block but it had been ripped out of the door frame and not replaced.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Andrew, We appreciate your feedback and apologize for any inconvenience you may have experienced. Your comments will be shared with our team to ensure we continue to improve our services. If you have any further concerns, please don't hesitate to reach out to our management team.
by A verified traveler
Posted 28 Oct 2024
N/A
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Jaime, We appreciate your feedback and are sorry to hear about your experience. Please feel free to reach out to our management team to discuss your concerns further. Thank you for letting us know how we can improve.
by A verified traveler
Posted 17 Oct 2024
The staff at the front desk was very nice, particularly the young man that checked us out. The room was clean, the only reason I gave it a low mark is that the towels from the previous guest were left on the hook of the bathroom door. Also, the bathroom sink faucet leaked water all over the counter whenever it was turned on.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Melissa, Thank you for taking the time to share your feedback with us. We are glad you found our front desk staff friendly and your room clean. We will address the issues you mentioned regarding the towels and the bathroom sink faucet to prevent them from occurring in the future. Your comments are valuable to us as we strive to improve our services for all guests.
by A verified traveler
Posted 14 Oct 2024
Looked at the room and said *no way..
Didn't stay. AC was broken, the room smelled like a dirty foot, semi trucks were jake braking right outside the door, the property is on a heavily used intersection just off the highway, the parking lot needs paved and I question the security due to the location.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Todd, We're sorry to hear about your experience and appreciate your feedback. Our team is continuously working to improve our facilities and services. For any security concerns, we recommend contacting the management directly. Your insights will help us enhance the guest experience in the future.
by A verified traveler
Posted 7 Oct 2024
My shower curtain was molded and the room smelled like smoke. Gross.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Heather,We're sorry to hear about your experience. We take all feedback seriously and will address this with our team to ensure our high standards are met. Our goal is to provide a pleasant stay for all guests, and we appreciate you bringing this to our attention for improvement.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
Hello David,We are euphoric to hear that you enjoyed your stay with us! We look forward to welcoming you back for another excellent experience at our hotel.
by A verified traveler
Posted 25 Sep 2024
Looks like lots of upgrades being made
Comment from Hotel Management
27 Sep 2024 by Manager, Hotel Management
Hello LARRY,We appreciate your observation regarding the ongoing upgrades at our hotel. We constantly strive to enhance our facilities to provide a better experience for our guests. Your feedback is valuable to us, and we hope to welcome you back in the future to enjoy the improvements fully.
by A verified traveler
Posted 14 Aug 2024
The clerk was nice and polite.
Comment from Hotel Management
17 Aug 2024 by Manager, Hotel Management
Hello Darin,We are delighted to hear you found our clerk to be nice and polite during your stay. Our team is dedicated to providing exceptional service to all our guests. Should you have any further feedback or suggestions, please feel free to reach out to us directly.
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Manager, Hotel Management
Hello Richard,We are thrilled to hear that you had a fantastic stay with us. We look forward to welcoming you back soon for another wonderful experience.
