Ratings based on 53 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
Staff are all amazing, hotel was great
Comment from Hotel Management
28 Oct 2024 by Grant Alexander, Hotel Management
Dear Nagi,Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating!I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future.Solitaire Regards,General Manager
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Vivek, Hotel Management
Dear Rohit,Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating!I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future.Solitaire Regards,VivekGeneral Manager
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Vivek, Hotel Management
Dear Nicole,Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating!I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future.Solitaire Regards,VivekGeneral Manager
by A verified traveler from Chino Hills
Posted 19 May 2024
Overall services are good. Free laundry (4 pcs per day) was a nice touch for my room category Executive Suite. Breakfast buffet has nice spread. The Executive Suite is spacious and beautiful. Highly recommend to book ithis room.
Comment from Hotel Management
5 Jun 2024 by Vivek, Hotel Management
Dear Thinh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Solitaire regards,
by A verified traveler
Posted 22 Mar 2024 on Hotels
Excellent stay with great staff. Good hotel at a nice location. It seems this is not a part of Jakarta.
Comment from Hotel Management
29 Mar 2024 by Vivek, Hotel Management
Dear Mehfooz Ali,Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating!I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future.Solitaire Regards,VivekGeneral Manager
by A verified traveler from Singapore
Posted 8 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Vivek, Hotel Management
Dear Willy,Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating!I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future.Solitaire Regards,VivekGeneral Manager
by A verified traveler
Posted 18 Feb 2024
Simply Above and beyond. Everything was super clean, staff was quite profesional and we had the best breakfast ever on a hotel ! Will stay again
Comment from Hotel Management
29 Feb 2024 by Vivek, Hotel Management
Dear (Guest)Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating!I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future.Solitaire Regards,General Manager
by A verified traveler
Beautiful, amazing staff, but windows noisy
Posted 6 Feb 2024 on HotelsAmazing stay, only issue it’s that the windows are totally allowing the noise of the streets to be heard. It’s difficult to sleep. Not sound proofed at all which is a shame. But the rest the hotel it’s beautiful, staff amazing and so kind and helpful. Spacious and clean.
Comment from Hotel Management
29 Feb 2024 by Vivek, Hotel Management
Dear Serena,We would like to express our heartfelt gratitude for choosing our hotel for your stay and appreciate your kind words about our beautiful premises, staff, and their exceptional service. We are truly honored by your compliments. However, we understand that the noise from the streets has caused some discomfort, particularly during your sleep. We apologize sincerely for this inconvenience and acknowledge the need to improve our soundproofing measures. Please accept our deepest regrets for this oversight, and rest assured that we are committed to addressing this issue and ensuring a more peaceful ambiance for our future guests. Once again, thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an even more enjoyable and restful stay in the future.Solitaire regards,General Manager
by A verified traveler from Los Angeles
Posted 28 Nov 2023
Five stars for the AMAZING (included) breakfast that went above and beyond and ranks up there with the best breakfasts I've experienced anywhere in the world, BUT honestly I can't give more than one or two stars only for the hotel itself. Our room and stay were relatively comfortable, but the five star experience promised by JHL Solitaire Gading Serpong was absent. The room had visible dirt and stains in the corners, particularly in the bathroom, and room-shakingly loud conference music and announcements that began directly above us at 7.30am interrupting restful sleep and making it nearly intolerable to stay in the room for any amount of time. The television displayed black on all channels until I dug behind it to disconnect and reconnect everything. And then after checkout there was a uniformed employee urinating on the side of the hotel in full view of the front entry. Won't be staying here again.
Comment from Hotel Management
8 Dec 2023 by Vivek, Hotel Management
Dear Mr. Walt Jones, We sincerely apologize for the less-than-ideal conditions you experienced during your stay at our hotel. We understand your concerns regarding the dirt and stains in the room, particularly in the bathroom, as well as the loud conference music and announcements that disrupted your sleep. We assure you that we are taking immediate action to address these issues and will be implementing measures to prevent similar occurrences in the future. Regarding the uniformed employee urinating on the side of the hotel, we would like to clarify that this individual was not an employee of our hotel. We take the cleanliness and professionalism of our staff very seriously and will be investigating this matter thoroughly. Furthermore, we would like to clarify that the visible stains on the marble floor were part of the design and not a result of neglect or poor maintenance on our part. We apologize for any confusion or misunderstanding this may have caused. We appreciate your feedback and are committed to providing you with a superior guest experience. Please do not hesitate to contact us directly if you have any further concerns or questions. We look forward to the opportunity to make things right and welcome you back to our hotel in the future. Solitaire regards,
by A verified traveler
Posted 5 Nov 2023
Staffs were helpful throughout different departments and attention to details were spectacular.
Shoutout to check in staff Widya especially when my credit card have some issues.
Comment from Hotel Management
2 Dec 2023 by Vivek, Hotel Management
Dear Mr. Heinrich,Warmest Greetings from JHL Solitaire Gading Serpong!Thank you for sharing your experience at JHL Solitaire Gading Serpong. It was a pleasure to read that you were pleased with our food and service.I am looking forward to welcoming you back to my hotel very soon and enjoying our hospitality once moreSolitaire Regards,VivekGeneral Manager
