Ratings based on 25 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Aug 2024
The hotel is a traditional Chinese style. I chose it is due to my memory in the past when it was just built. It was pretty and luxury. However, it didn’t keep up to the standard at present. I booked a non smoking room, but I can smell the smoke as soon as step out of my room, all over the hallway.
by A verified traveler
Posted 17 Feb 2020 on Hotels
If we come to Fuzhou again, we will choose this hotel as we love the position of the hotel. We love to walk along the lakeside walk every night
by A verified traveler
Posted 12 Dec 2019
by A verified traveler
Posted 26 Oct 2019
by A verified traveler
Posted 11 Oct 2019
This hotel locates by the West Lake and we have quick access (very close to the entrance) to the wooden trail surrounded the lake. Rooms we stayed on 19th and 20th floor are clean and very quiet. The service is the best as they anticipated your needs and go above and beyond to meet them. The response time to our requests are usually within 10-15 minutes. Same day laundry services.
by A verified traveler
Posted 17 Aug 2019 on Hotels
Quiet and peaceful hotel by the lake. Good facilities such as swimming pool, gym, sauna. Comfortable bed. Have both bathtub and shower in room's toilet.
Required to walk a little distance find food.
by A verified traveler
Good place
Posted 23 Jan 2019 on HotelsIt’s a great place to stay. We stayed on 18th floor facing Xihu. Nice view. Room is spacious, clean and tidy. Staff friendly, helpful and speaks English too.
Comment from Hotel Management
14 Mar 2019 by 西湖大酒店, Hotel Management
Thank you for choosing our hotel, and thank you for your compliments to our hotel.It has always been our goal to satisfy our guests, with your approval and support,We will make greater efforts to improve our service .We look forward to seeing you again!
by A verified traveler from New York
Posted 22 Nov 2018 on Hotels
Beautiful hotel and room on the lake with a delicious breakfast.
Comment from Hotel Management
6 Jan 2019 by 西湖大酒店, Hotel Management
感谢您下榻福州西湖大酒店！能为您带来良好的入住感受，是我们的荣幸。感谢您的支持，我们尽力为所有宾客带来贴心服务，让您在西酒的时光更温馨舒适。衷心期待您的再次光临
by A verified traveler
Posted 22 Nov 2018 on Hotels
Comment from Hotel Management
6 Jan 2019 by 西湖大酒店, Hotel Management
感谢您的厚爱并期待您的再次光临。谨代表西酒全体员工祝您工作顺利，旅途愉快！
by A verified traveler
good stay
Posted 28 Aug 2018 on Hotelsgood after renovation. great location, good service, and good room size.
