Ratings based on 49 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
We had a great stay at Fenix West. The staff are all friendly and helpful. The room was spacious w a fully equipped kitchen and beautiful Mountain View. We especially appreciate the shuttle services to and from town, which made our trip so much more enjoyable and easy to plan. There is no Onsen in the hotel but there is one conveniently in the hotel across the street, which kind of solve the issue. I would definitely come back and recommend this hotel
Comment from Hotel Management
18 Dec 2024 by Fenix West Front Desk, Hotel Management
Dear Karen,Thank you for sharing your wonderful experience at Fenix West! We’re thrilled to hear that you enjoyed the spacious room, fully equipped kitchen, and beautiful mountain views. Your kind words about our friendly team and shuttle services are greatly appreciated.It’s also great to know that the nearby onsen added to your overall experience. We’re delighted you would recommend our hotel and look forward to welcoming you back for another fantastic stay!
by A verified traveler
Posted 5 Nov 2024
Hotel room is clean and pleasant. Dining options are limited, but the room has kitchen amenities for you to cook your own meals (supermarkets and shops within 15-20 minutes walking distance). Polite and friendly staffs that can converse well in English.
Comment from Hotel Management
6 Nov 2024 by Fenix West Front Desk, Hotel Management
Dear Hnin Yadanar,Thank you for sharing your experience at Fenix West! We’re pleased to hear you enjoyed the clean and comfortable room, as well as the convenience of the kitchen amenities. It’s great to know our team made a positive impression with their friendly service.We hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 18 Oct 2024
Nil
Comment from Hotel Management
28 Oct 2024 by Fenix West Front Desk, Hotel Management
Dear Chor Chun,Thank you for sharing your feedback on your stay at Fenix West. We’re sorry to see that your experience didn’t fully meet your expectations. If there are specific areas where you feel we could improve, please feel free to let us know—we value any insights that can help us enhance our guest experience.We hope to have the chance to welcome you back and provide a stay that exceeds your expectations.
by A verified traveler
Posted 27 Sep 2024
Liked that it was spacious and new. We felt very comfortable in the suite. Staff spoke excellent English. But the carpark had very limited lots and the assigned carpark which is a walk away with no shelter, is not convenient if it is raining.
Comment from Hotel Management
7 Oct 2024 by Fenix West Front Desk, Hotel Management
Dear Su Lin Anna P,Thank you for your wonderful review of Fenix West! We're glad to hear that you enjoyed the spacious and comfortable suite, as well as the excellent service provided by our staff.We appreciate your feedback regarding the parking situation and will take it into consideration as we continue to enhance our guest experience.We hope to welcome you back for another great stay!
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Fenix West Front Desk, Hotel Management
Dear Michael,Thank you for choosing Fenix West and for rating your stay! We’re glad you had a positive experience and hope to welcome you back again soon.
by A verified traveler
Highly recommended
Posted 5 Aug 2024 on HotelsGreat stay at Fenix West. Room was spacious, very clean and well-maintained.
Comment from Hotel Management
6 Aug 2024 by Fenix West Front Desk, Hotel Management
Dear Guest,Thank you for taking the time to leave a review about your stay at Fenix West! We are thrilled to hear that you found the room spacious, clean, and well-maintained.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future!
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Fenix West Front Desk, Hotel Management
Dear Daniel,Thank you for your fantastic rating of 10/10 for your recent stay at Fenix West! We are thrilled to hear that you had an exceptional experience with us.We look forward to welcoming you back in the future!
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Fenix West Front Desk, Hotel Management
Dear Ellis,Thank you for your fantastic rating of 10/10 for your recent stay at Fenix West! We are thrilled to hear that you had an exceptional experience with us.We look forward to welcoming you back in the future!
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
27 Jul 2024 by Fenix West Front Desk, Hotel Management
Dear Ka,Thank you for staying at Fenix West and for your excellent rating! We’re thrilled to hear you had a great experience.We look forward to welcoming you back!
by A verified traveler
Posted 18 Jul 2024 on Hotels
Stayed 3 nights in the Premier Room with 3 bedrooms; it’s spacious and clean. Service is good; hotel replied promptly to our queries prior to our visit.
Comment from Hotel Management
23 Jul 2024 by Fenix West Front Desk, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay and found our service to be responsive and helpful.We appreciate your positive comments about our spacious and clean accommodations. Your satisfaction is important to us, and we’re pleased to know that we were able to assist you effectively.Thank you for staying with us, and we look forward to welcoming you back in the future.
