Ratings based on 83 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Fenix Furano Front Desk, Hotel Management
Dear Nancy,Thank you for rating your stay at Fenix Furano! We’re so glad to see you enjoyed your time with us.We look forward to welcoming you back for another great stay in the future!
by A verified traveler
Posted 19 Nov 2024
Was there during the change of season,
Comment from Hotel Management
21 Nov 2024 by Fenix Furano Front Desk, Hotel Management
Dear Ah Huay,Warm greetings from Fenix Furano!Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay and appreciate your review.We look forward to welcoming you back again soon!
by A verified traveler
Posted 24 Sep 2024
Beautiful property with some luxurious rooms and great finishes. It’s really a condo, not a hotel, and I would recommend having a car if you visit. It can be very pricey.
Comment from Hotel Management
7 Oct 2024 by Fenix Furano Front Desk, Hotel Management
Dear Mark,Thank you for your wonderful review of Fenix Furano! We're glad to hear that you appreciated the beautiful property and the luxurious finishes. It’s always great to know when our guests have such a positive experience.We look forward to welcoming you back for another fantastic stay!Travel well!
by A verified traveler
Posted 12 Aug 2024
Living area, kitchen and bedroom are good, however bathroom is not designed for guests use, one typical example is lack of towel railing.
Comment from Hotel Management
13 Aug 2024 by Fenix Furano Front Desk, Hotel Management
Dear Cheuk Yuen,Thank you for sharing your feedback and for rating your recent stay at Fenix Furano. We’re glad to hear that you found the living area, kitchen, and bedroom to your satisfaction.We appreciate your comments about the bathroom design and will consider your suggestions for future improvements.We hope to have the opportunity to welcome you back and provide a more enhanced experience. Thank you for choosing us!
by A verified traveler
Posted 12 Jul 2024
No dishwasher for the unit with a kitchen. Not sure how clean the dishes are.
Only one elevator for the whole building.
Comment from Hotel Management
14 Jul 2024 by Fenix Furano Front Desk, Hotel Management
Dear Derek,Thank you for taking the time to share your feedback about your recent stay at Fenix Furano. We apologize for any inconvenience you experienced due to the absence of a dishwasher in your unit. Cleanliness is a top priority for us, and we ensure that all dishes are thoroughly cleaned by our housekeeping staff between stays.We also understand your concern regarding the single elevator in the building. Your comments are invaluable as they help us identify areas where we can improve. We will certainly take your feedback into consideration as we look for ways to enhance our guests' experience.We hope you will give us another opportunity to provide you with a better stay in the future.
by A verified traveler
Posted 12 Jul 2024
The hotel is located at the top of a slope. The hotel rooms are well maintained. The kitchen wares and tools are well stuffed and they provide good quality kitchen tools such as pots, pans, ovens, different type of glasses for different drink, good quality fork n spoon and bowls and plates. Well thought-out space for bedroom, the hall & kitchen area.
Their housekeeping was very efficient. The housekeepers come in a team and within 15mins or so, they would have completed cleaning, mopping and changing out towels etc.
The only thing that is lacking in that facility is onsen. It would be great if the place has an onsen which guests could use it. The nearest onsen is just next door which we have to pay and subject to the hotel timing for non-hotel guests' user.
Otherwise, the place is good for big group of travellers or family with grown kids/ young kids.
Comment from Hotel Management
14 Jul 2024 by Fenix Furano Front Desk, Hotel Management
Dear Julian,We would like to express our gratitude for choosing Fenix Furano for your recent stay and for sharing your feedback with us. We genuinely appreciate your input and it is immensely rewarding to know that we met your expectations. Your positive review affirms the team's dedication in providing satisfaction to our guests. Again, thank you for choosing Fenix Furano and eagerly await the opportunity to host and serve you again here at Fenix Furano!
by A verified traveler
Posted 24 Jun 2024
Excellent property during the ski season, but you really need a car in the summer months. Nice quiet location for a summer vacation.
Comment from Hotel Management
29 Jun 2024 by Fenix Furano Front Desk, Hotel Management
Dear Mr Barry, Thank you for your feedback! We're delighted you enjoyed your stay at Fenix Furano during the ski season and found our location ideal for a quiet summer vacation.We look forward to welcoming you back soon.
by A verified traveler
Posted 30 May 2024
This property is close to the ski resort. It is a new hotel and it is also family-friendly. We come to this hotel around May and therefore it's not in peak season. I think not too many people will choose here except for skiing. However, I like the quiet here and also we have a kitchen to enjoy family time together.
Comment from Hotel Management
1 Jun 2024 by Fenix Furano Front Desk, Hotel Management
Dear Chien-Ting ,Thank you for taking the time to share your valuable feedback. We're delighted to hear that you enjoyed your stay with us and appreciated the tranquility of the off-season. It's wonderful to know that our kitchen facilities helped you create special family moments. We hope to welcome you back for a ski trip or another peaceful retreat in the future!
by A verified traveler
Posted 10 May 2024
The property is new and room is well appointed. At check in I was informed about the cleaning schedule.
However they did not clear the rubbish as promised on the next day. It is not great if you are staying for 3 nights. The hotel seems to operate on low staffing because there is no front-desk.
This hotel location is great for skiing because the chairlift is across the street.
I like that the front office staff speaks decent English which is relief in Japan.
Comment from Hotel Management
13 May 2024 by Fenix Furano Front Desk, Hotel Management
Dear Carole,Thank you for staying with us at Fenix Furano as part of your travel plans this year. We are sorry for the lack of thoroughness by our housekeeping team and deeply apologise on our team's behalf that this happened during your stay. Our team take pride in making sure that our guest stay is a wonderful one and we regret to hear that we are short of doing so. We have taken your feedback and will work on improving the quality of services that our team provide and we look forward to your next stay with us at Fenix Furano!
by A verified traveler
Posted 24 Feb 2024
Perfect hotel for our needs. Next door to a ski hire shop and immediately opposite the Kitanomine gondola. Rooms were very comfortable and clean. They run a free shuttle service on demand to local restaurants, but there are also several good eateries in walking distance. The hot chocolate was delicious (dark chocolate melted in hot milk). Very friendly and efficient staff. A great stay altogether.
Comment from Hotel Management
4 Mar 2024 by Fenix Furano Front Desk, Hotel Management
Dear Ruth Frances,Thank you for sharing your insights about your recent stay at Fenix Furano. It's wonderful to know that our location added value to your visit, and our facilities and amenities contributed to a pleasant stay at Fenix Furano. Our team works diligently to provide a comfortable and memorable environment for our guests, and we are thrilled that we met your expectations. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again!
