Ratings based on 2,535 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Statesville
Posted 5 Jan 2025
Very clean and welcoming.
Comment from Hotel Management
5 Jan 2025 by Front Desk Agent, Hotel Management
Hello Robert, thank you for your review. We are glad you enjoyed your stay with and we look forward to you booking with us in the future.
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
5 Jan 2025 by salesh, Hotel Management
We appreciate your business and thank you for the great feedback. We look forward to serving you again soon.Thank you!
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
5 Jan 2025 by salesh, Hotel Management
We appreciate your great feedback, thank you very much!We always look forward to serving you again in a near future visit.
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
5 Jan 2025 by salesh, Hotel Management
We thank you very much for the feedback. We hope to see you again soon !
by A verified traveler
Posted 5 Jan 2025
The staff service was poor. Immediately after check-in, we encountered a flush issue in the toilet and reported it to the front desk. The staff informed us that the cleaning team was unavailable and no other rooms were available. They told us to wait until 8:00 am the following morning. However, no action was taken, even by the next day.
Comment from Hotel Management
5 Jan 2025 by salesh, Hotel Management
We sincerely apologize for the inconvenience caused to you during your stay. We are striving to provide the best we can and please note that we are in renovations phase and our staff is very limited. We look forward to serving you better soon.
by A verified traveler
Posted 5 Jan 2025
The property is under renovation, they have staff fixing the plumbing. I was at Disney all day, when my son and I returned to the room the bathroom sink was flooded spilling dirty water on the floor. The staff said they were out of rooms so they could not provide me with another.
Comment from Hotel Management
5 Jan 2025 by salesh, Hotel Management
We sincerely apologize for the inconvenience caused to you during your stay. Yes we are renovating the hotel and sorry for the inconvenience.
by A verified traveler
Posted 4 Jan 2025
The rooms were dirty. The beds and bedsheets had stains.
Comment from Hotel Management
4 Jan 2025 by salesh, Hotel Management
We thank you for the feedback, we look forward to serving you better in your next visit.We apologize for the inconvenience !
by A verified traveler
Posted 4 Jan 2025
Needs a lot of renovation
Comment from Hotel Management
4 Jan 2025 by salesh, Hotel Management
We thank you for the feedback, we look forward to serving you better in your next visit.We apologize for the inconvenience !
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by salesh, Hotel Management
We appreciate your feedback, thank you very much for your business. We always strive to serve our customers best we can.Thank you!
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by salesh, Hotel Management
We thank you for your business we always look forward to seeing you again soon.
