Ratings based on 990 Verified Reviews

3.9 out of 5
70% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 17 Nov 2024
Clean property but old
4 out of 5
by A verified traveler

Posted 8 Nov 2024
Close to Hakata station. Great breakfast with friendly staff.
2 out of 5
by A verified traveler

Not Great

Posted 12 Aug 2024 on Hotels
You cannot control the A/C so it gets VERY hot. There is no parking, you have to pay for extra pillows and the Internet is pretty much useless at times, even at 6am. not great
2 out of 5
by A verified traveler

Fancy looking but that's about it...

Posted 5 Aug 2024 on Hotels
This hotel looks like it's going to be one of them fancy ones... but it's not. First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss... The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room. If you want an extra pillow that's Y200, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation) The staff is really nice and friendly and speak some English. Shower is small but good. Laundry is also very efficient and convenient. There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Oct 2023 on Hotels
4 out of 5
by A verified traveler

Posted 29 Feb 2020 on Hotels
Walking distance to Train Station. Clean & Conducive ... But, Breakfast for 3 days unchanged. Senior Japanese staff request is to walk to Train Station for Taxi to Airport. But, able to help by Junior (Chinese girl) to request Taxi to Airport (5am) Taxi
Comment from Hotel Management
2 Mar 2020 by sutton hotel hakata city, Hotel Management
Thank you very much for using it. I'll try to improve the unsatisfactory part of your feedback. I will do my best to give the same satisfaction to the guests.
5 out of 5
by A verified traveler

Posted 13 Jan 2020
Location was excellent, 6min walk from hakata station. Bus stop at the front of the hotel. Staff was super nice. They marked down my request and offered help at the time when i check in. So i do not need to repeat what i want.
Comment from Hotel Management
14 Jan 2020 by SUTTON HOTEL HAKATA CITY, Hotel Management
Thank you very much for using it. I will do my best to always be satisfied.
2 out of 5
by A verified traveler

Posted 30 Oct 2019 on Hotels
Comment from Hotel Management
1 Nov 2019 by sutton hotel hakata city, Hotel Management
Thank you very much for using it. I'll try to improve the unsatisfactory part of your feedback. I will do my best to give the same satisfaction to the guests.
4 out of 5
by A verified traveler

Good hotel

Posted 29 Oct 2019 on Hotels
The hotel is about 10 minutes from Hakata station. Airport bus is in front of the bus station. Hotel is clean, near to shopping district.
Comment from Hotel Management
31 Oct 2019 by sutton hotel hakata city, Hotel Management
Thank you very much for using it. We will do our best to give all guests the same satisfaction. Thank you for your valuable opinion.
4 out of 5
by A verified traveler

Posted 27 Oct 2019
Airport bus front of the hotel. Breakfast good but menu same everyday. Nice staff. Less than 10 minutes walk to Hakata Station.
Comment from Hotel Management
30 Oct 2019 by sutton hotel hakata city, Hotel Management
Thank you very much for using it. We will do our best to give all guests the same satisfaction. Thank you for your valuable opinion.
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