Ratings based on 505 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Louisville
Posted 20 Nov 2024
Small rooms, average breakfast.
Comment from Hotel Management
21 Nov 2024 by Quintessa Hotel Fukuoka Tenjin Comic&Books, Hotel Management
Thank you for taking time to leave this review. We will aim further to improve our customer satisfaction for the future. We are looking forward to seeing you again.
by A verified traveler
Posted 14 Oct 2024
Overall, this was a good value hotel. It is extremely convenient to Tenjin-area attractions and public transportation. The staff are kind and attentive. The rooms are on the small side but make efficient use of the space. The hotel seems to have an issue with humidity and ventilation, and we noticed some smell and mold around the edges in the bathroom. They did provide a dehumidifier in the room which helped but took away precious floor space. All in all, it was good value but some things could be improved.
Comment from Hotel Management
17 Oct 2024 by Quintessa Hotel Fukuoka Tenjin Comic&Books, Hotel Management
Thank you for taking time to leave this review. However, we apologize for any inconvenience caused regarding our bathroom. We will take your comment into our consideration and improve for the future.
by A verified traveler
Posted 31 Aug 2024
Great location
Comment from Hotel Management
1 Sep 2024 by Quintessa Hotel Fukuoka Tenjin Comic&Books, Hotel Management
Thank you for taking time to leave this review. We are really glad to receive your evaluation. We will aim further to improve our customer satisfaction for the future. We are looking forward to seeing you again.
by A verified traveler
Posted 28 Jul 2024
The pillowcase is yellow and some stains were found on the comforter.
Dust accumulates on the air conditioner. The dust is visible, full and thick. Air purifier provided is better.
The staff is kind but limited in english proficiency in communication. We requested to help book taxi to the airport. Finally, she didn't help us to make phone call to taxi when we are back.
Comment from Hotel Management
1 Aug 2024 by Quintessa Hotel Fukuoka Tenjin, Hotel Management
Thank you for taking time to leave this review. However, we apologize for any inconvenience during the stay. We will share your comment with staffs and improve for the future.
by A verified traveler
Posted 27 Jul 2024 on Hotels
Water dopped from air condition to room bottom for all day.
Comment from Hotel Management
27 Jul 2024 by Quintessa Hotel Fukuoka Tenjin Comic&Books, Hotel Management
Thank you for taking time to leave this review. However, we apologize for any convenience caused by the air-conditioner. We take your comments seriously and will improve that as soon as possible.
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by クインテッサホテル福岡天神Comic&Books, Hotel Management
この度は数あるホテルの中より当ホテルご宿泊いただき誠にありがとうございます。また、高評価までいただき重ねてお礼申し上げます。今後も一層、お客様サービス向上と快適な空間作りに努めてまいります。またのお越しをスタッフ一同、お待ち致しております。
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
20 Jul 2024 by Quintessa Hotel Fukuoka Tenjin Comic&Books, Hotel Management
Thank you for taking time to leave this review. We are glad to receive your evaluation. We will aim to improve our customer satisfaction for the future. We are looking forward to seeing you again.
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Quintessa Hotel Fukuoka Tenjin Comic&Books, Hotel Management
Thank you for taking time to leave this review. We are glad to receive your evaluation. We will aim to improve our customer satisfaction for the future. We are looking forward to seeing you again.
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
27 Jul 2024 by Quintessa Hotel Fukuoka Tenjin Comic&Books, Hotel Management
Thank you for taking time to leave this review. We are glad to receive your evaluation. We will aim to improve our customer satisfaction for the future. We are looking forward to seeing you again.
by A verified traveler
とても過ごしやすかったです
Posted 1 Jul 2024 on Hotelsホテル周辺は路地を入ったところにあったので、多少分かりづらかったですが、駅とコンビニ、飲食店も近く、不便はなかったです。
天気が雨だったので、ホテルを出てすぐに地下から駅を目指せたのは有難かったです。
ホテルはロビーに喫煙ルームがある為、多少たばこの臭いが気になりましたが、ホテル内は大変清潔でした。
時間の都合で漫画は利用しませんでしたが、フロントの方の対応や説明も丁寧で分かりやすかったです。
お部屋は大変良かったです。
コンセントの数も多いのも良し。
お風呂はシャワーとカランの切り替え式、温度調整タイプでシャワーヘッドがミストタイプに切り替えられたりするので女性には嬉しいと思います。
Comment from Hotel Management
3 Jul 2024 by Front, Hotel Management
この度は数あるホテルから当ホテルをご利用いただきありがとうございます。またお忙しい中有り難いお言葉の口コミを誠にありがとうございます。ロビー横の喫煙所の臭いが気になったという事でご意見を参考に改善できるよう努めて参ります。スタッフの対応にもご満足いただけたようで大変うれしく思います。これからの励みになります。より一層ご満足いただけるようスタッフ一同努めて参りますのでまたのお越しをぜひともお待ちしております。
