Ratings based on 1,373 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Right next door to Hakata Station. Centralized dining and transportation outside of Fukuoka.
by A verified traveler
Posted 17 Nov 2024
The location is perfect.
Comment from Hotel Management
19 Nov 2024 by ORIENTAL HOTEL FUKUOKA HAKATA STATION Rooms Depart, Hotel Management
Dear Mr.David,Thank you very much for staying at the ORIENTAL HOTEL FUKUOKA HAKATA STATION.And, we appreciate for your very high rate of our hotel.We will make our best effort that the guests can spend the time comfortably.When you come to Hakata, please come to our hotel.We look forward to your next visit.Sincerely,ORIENTAL HOTEL FUKUOKA HAKATA STATIONRooms Department Manager
by A verified traveler
Posted 17 Nov 2024
Japanese business hotel so rooms are small but well appointed. A very nice hotel!
Comment from Hotel Management
19 Nov 2024 by ORIENTAL HOTEL FUKUOKA HAKATA STATION Rooms Depart, Hotel Management
Dear Mrs. Mary,Thank you very much for staying at the ORIENTAL HOTEL FUKUOKA HAKATA STATION.And, we appreciate for your gracious comment and very high rate of our hotel.We will make our best effort that the guests can spend the time comfortably.When you come to Hakata, please come to our hotel.We look forward to your next visit.Sincerely,ORIENTAL HOTEL FUKUOKA HAKATA STATIONRooms Department Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by ORIENTAL HOTEL FUKUOKA HAKATA STATION Rooms Depart, Hotel Management
Dear Mr./ Mrs. Chetan,Thank you very much for staying at the ORIENTAL HOTEL FUKUOKA HAKATA STATION.And, we appreciate for your rate of our hotel.We will make our best effort that the guests can spend the time comfortably.When you come to Hakata, please come to our hotel.We look forward to your next visit.Sincerely,ORIENTAL HOTEL FUKUOKA HAKATA STATIONRooms Department Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
19 Nov 2024 by ORIENTAL HOTEL FUKUOKA HAKATA STATION Rooms Depart, Hotel Management
Dear Mrs. Wendy,Thank you very much for staying at the ORIENTAL HOTEL FUKUOKA HAKATA STATION.And, we appreciate for your rate of our hotel.We will make our best effort that the guests can spend the time comfortably.When you come to Hakata, please come to our hotel.We look forward to your next visit.Sincerely,ORIENTAL HOTEL FUKUOKA HAKATA STATIONRooms Department Manager
by A verified traveler
Posted 11 Nov 2024
Very convenient.
Free dessert and coffee coupons received. Despite the fact they had numerous selections of pastries on display, they refused to let us choose! They gave us what had the most inventory. Ridiculous 😩
The breakfast buffet was an awful experience with so many tourists rushing to catch their next bus. The food was equally disappointing so we will not return
Comment from Hotel Management
19 Nov 2024 by ORIENTAL HOTEL FUKUOKA HAKATA STATION Rooms Depart, Hotel Management
Dear Sir,Thank you very much for staying at the ORIENTAL HOTEL FUKUOKA HAKATA STATION.Also, we appreciate for your gracious post.However, we apologize for our poor service. It is very embarrassing for us who engage in the hospitality industry.We will make our best effort that the guests can spend the time comfortably.Sincerely,ORIENTAL HOTEL FUKUOKA HAKATA STATIONRooms Department Manager
by A verified traveler
Posted 8 Nov 2024
The room is a bit too small for two persons occupancy.
Comment from Hotel Management
9 Nov 2024 by ORIENTAL HOTEL FUKUOKA HAKATA STATION Rooms Depart, Hotel Management
Dear Mr. Jeff,Thank you very much for staying at the ORIENTAL HOTEL FUKUOKA HAKATA STATION.And, we appreciate for your gracious comments.We will make our best effort that the guests can spend the time comfortably.When you come to Hakata, please come to our hotel.We look forward to your next visit.Sincerely,ORIENTAL HOTEL FUKUOKA HAKATA STATIONRooms Department Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
2 Nov 2024 by オリエンタルホテル福岡 博多ステーション 宿泊部 宿泊課, Hotel Management
オリエンタルホテル福岡 博多ステーションにご宿泊を賜りまして、誠にありがとうございます。又、ご丁寧な投稿・ご意見をお寄せ下さいました事に併せて御礼申し上げます。今後もより一層、お客様に快適にお過ごし頂けます様、スタッフ一人一人鋭意、努めて参る所存でございます。又、機会がございましたら是非、当ホテルにお越し下さいませ。スタッフ一同、心よりお待ち申し上げております。
by A verified traveler
Posted 30 Oct 2024
there was a drainage problem of the sink in the room, but the staff did not discover and solve the problem before the check in. The problem was being solved after we have informed the front desk.
Furthermore, the foreign staff of the front desk was impolite during the check in process and it was an unpleasant experience for visitors as they are engaged in the hospitality industry and should have offered better quality of services.
But the location of the hotel is good, just 1min walk from the JR Hakata station. There are lots of restaurant and shopping areas around the hotel.
Comment from Hotel Management
2 Nov 2024 by ORIENTAL HOTEL FUKUOKA HAKATA STATION Rooms Depart, Hotel Management
Thank you very much for staying at the ORIENTAL HOTEL FUKUOKA HAKATA STATION.Also, we appreciate for your gracious post.However, we apologize for our poor service. It is very embarrassing for us who engage in the hospitality industry.So we will reconsider educational system of our staff, and we will make our best effort that the guests can spend the time comfortably.We look forward to your next visit.Sincerely,
by A verified traveler from Laguna Woods
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by ORIENTAL HOTEL FUKUOKA HAKATA STATION Rooms Depar, Hotel Management
Thank you very much for staying at Oriental Hotel Fukuoka Hakata Station.We would also like to thank you for your thoughtful review.Each and every member of our staff will continue to make every effort to make your stay even more comfortable.Please come and visit us again if you have the opportunity.All of our staff look forward to seeing you.ORIENTAL HOTEL FUKUOKA HAKATA STATIONRooms Department Manager
