Ratings based on 495 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Overall really good. Only negatives couldn’t check in 30 minutes early… might just be Japanese culture
by A verified traveler
Posted 7 Oct 2024
The 9.0 rating on the property seems too high. The pictures really didn’t match what the property looked like. The lobby is nice but the hallways were in poor condition, stained floors and marks on the walls. My room was dull, the chair in it felt like it was falling apart the carpets and walls were showing a bit of wear. I’ve stayed at other hotels in Japan for the same price that were much nicer.
Comment from Hotel Management
8 Oct 2024 by ホテルフォルツァ博多駅博多口 くちこみ担当, Hotel Management
Dear Mr./Ms.ErikThank you very much for staying at our hotel.We apologize for the inconvenience.The carpet in the hallways on each floor will be replaced next year.We will utilize the opinions we received in the future.Thank you for posting your review.
by A verified traveler
Posted 18 Sep 2024
また利用したいと思います。
Comment from Hotel Management
19 Sep 2024 by ホテルフォルツァ博多駅博多口 くちこみ担当, Hotel Management
satoshi 様この度は、ホテルフォルツァ博多駅博多口へご宿泊いただき誠にありがとうございます。お客様にまた利用したいとのお言葉をいただき、光栄にございます。今後も、お客様に居心地のよいホテルが提供できるよう精進して参ります。
by A verified traveler
Posted 14 Sep 2024
Facilities are good but but it was not clean, it’ s mean so many stain around and there are dust at corner at floor
If they keep clean the room, I will give five star for them
Comment from Hotel Management
5 Oct 2024 by ホテルフォルツァ博多駅博多口 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel this time. Thank you for posting the review. We sincerely apologize for making you feel uncomfortable even though you chose our hotel from among many hotels. We will make every effort to improve the hotel based on your feedback. Once again, thank you for staying at our hotel.
by A verified traveler
Posted 23 Mar 2024 on Hotels
by A verified traveler
Could have been better
Posted 1 Mar 2024 on HotelsThe location was convenient for easy transport, food choices and shopping. Unfortunately, the bed was sagging and caused back discomfort. The back massager was most welcome addition as it was really needed. The leg massager was also much appreciated. Room service only included towel change and no quick vacuum. The breakfast was repetitive; and just fair. The room was a tight squeeze. The front desk personnel were very polite.
by A verified traveler
Posted 18 Feb 2024
Great location and good breakfast
by A verified traveler
Posted 8 Dec 2023
Breakfast is great with fresh fruits and a wide selection of food
by A verified traveler
Posted 27 Nov 2023
So convenient and near the Hakata train station with lots of food and shopping. Didn’t have to call reception since they have everything except a safe in the room.
by A verified traveler
