Ratings based on 504 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 28 Jun 2024
Reliable option - nothing special but everything fine. Annoying that you have to access the wifi separately for every hotel. Could have more outlet plugs. Nevertheless, good value
Comment from Hotel Management
29 Jun 2024 by 東横INN湘南鎌倉藤沢駅北口 くちこみ担当, Hotel Management
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.
by A verified traveler
Posted 21 Jun 2024
Over all is ok
Comment from Hotel Management
22 Jun 2024 by 東横INN湘南鎌倉藤沢駅北口 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel the other day.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
1 Jul 2024 by 東横INN湘南鎌倉藤沢駅北口 くちこみ担当, Hotel Management
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。チェック体制を強化し、少しでも早い改善に努めて参ります。この度はご多忙の中、貴重なご意見をご投稿頂き、誠にありがとうございました。
by A verified traveler
Posted 12 Apr 2024 on Hotels
Comment from Hotel Management
13 Apr 2024 by 東横INN湘南鎌倉藤沢駅北口 くちこみ担当, Hotel Management
この度は当ホテルをご利用いただき誠にありがとうございます。また良い評価を頂けました事大変嬉しく存じます。これからもより良いサービスを提供して参ります。またのお越しをスタッフ一同、心よりお待ちしております。
by A verified traveler
Typical Toyoko Inn, but Noisy
Posted 2 Mar 2024 on HotelsThe problem with this Hotel is the Noise from the Train Lines close to the Property. Very active JR Line from 5 AM to 12 Midnight.
Comment from Hotel Management
6 Mar 2024 by From all of us at the hotel, Hotel Management
Thank you for choosing Toyoko Inn Shonan Kamakura Fujisawa Station North Exit.We sincerely apologize that the train noise caused you some discomfort.We will share the points to be improved within the company and will make every effort to do our best.Thank you very much for your continued patronage.
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
13 Jan 2024 by 東横INN湘南鎌倉藤沢駅北口 くちこみ担当, Hotel Management
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。より良いご滞在の提供ができるようにいただきましたご意見を元に改善に尽力して参ります。次回のお帰りをお待ちするとともに、貴重なご意見をいただきましたことに御礼申し上げます。
by A verified traveler
Posted 2 Nov 2023 on Hotels
Comment from Hotel Management
5 Nov 2023 by 東横INN湘南鎌倉藤沢駅北口 くちこみ担当, Hotel Management
この度は東横イン湘南鎌倉藤沢駅北口をご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。またのご来店をスタッフ一同、心よりお待ちしております。
by A verified traveler
Excellent value for money Great budget hotel
Posted 15 Oct 2023 on HotelsWe live Toyoko Inn hotels. We always tried to book it if possible. The hotels are near train stations within walking distance. Free breakfast with simple food which are adequate. Good facilities. Very clean. Beds were a bit hard but still comfortable to sleep on. Bathroom was compact . Reception staff have limited English but no problem with check in. Service with a smile. It was such a great value for money.
Comment from Hotel Management
16 Oct 2023 by 東横INN湘南鎌倉藤沢駅北口 くちこみ担当, Hotel Management
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
by A verified traveler
Posted 19 May 2023
Comment from Hotel Management
30 Jul 2023 by 東横INN湘南鎌倉藤沢駅北口 くちこみ担当, Hotel Management
この度は当ホテルをご利用いただきまして誠にありがとうございます。是非、挽回の機会を賜りたく、またのご来館を心よりお待ち申し上げます。
