Ratings based on 249 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Lovely staff. Clean and tidy rooms :)
by A verified traveler
Posted 6 Nov 2024
It’s far from the main station, specially when u arrive there late it’s hard to find the hotel.
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 23 Oct 2024
Good: spacious room, amazing view on Fuji, good bed and comfortable pillow
Could be better: could hear everything from the next room, wish it had more privacy, no private onsen available
by A verified traveler
Posted 23 Oct 2024
The hotel location inside the service road , without any street lamps , this cause inconvenience if your not not self driving . Breakfast limited options . However , the mouth Fuji view is great .
by A verified traveler from Springfield
Posted 3 Sep 2024
by A verified traveler
Posted 27 Aug 2024
While the property was ok and the view of Mt Fuji was amazing, the experience was very negative overall. My wife and I felt immediately unwelcome by the staff and guests alike as foreigners and it continued throughout the stay. Japan can be a bit difficult as a visible tourist but this location and the surrounding area was different in how outwardly unaccepting they were. After multiple occurrences, we decided to pack up our things and left early. The sunken costs were not worth our time wasted.
by A verified traveler
Posted 5 Aug 2024
Good in general
by A verified traveler from jeddah
Posted 27 Jul 2024
Mount Fuji view and the onsen was the best only, the room is big but i reserved for 2 people so insted getting one big bed i got 3 beds, the staff are not welcoming except the old gentlmen which he was the shuttle bus driver, the resturant nedded a reservation and when i arrivws to the hotwl and wanted to eat thwy said it need reservation and we cant allow you, the directed me to go out side which there are not enough choices and resturant, the rooms are old. I needed to pay 150 yen for the onsen. So i am not recommending this place to anyone or even go there again.
by A verified traveler
Posted 4 Jul 2024
This hotel is very rigid, we arrived at 3:30pm and they said the check in only starts at 4 pm even the room was already ready. We Politely checked again at 3:55 and again they said that you need to wait until 4 pm!!!
They even charged¥550 per luggage stored even for hotel guests. We checked out at 7:15am and told them we would pick up the luggages at about 12 noon the next day. To our surprise, they charged us twice that amount because they said that it’s over 24 hours. We couldn’t believe it and turned it down!
