Ratings based on 582 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Amazing! Will come back
by A verified traveler
Posted 3 Nov 2024
Staff were super friendly and responsive!
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Nice hotel with friendly and helpful staff. Great view of Lake Kawaguchiko from the room. The food was very good. Great location to enjoy the lake, restaurants.
Be prepared, the climb up to the hotel from the street is steep!
by A verified traveler
Posted 23 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Lovely setting overlooking the lake. The room was large and airy with some traditional touches. It is very quiet in and around the hotel, convenient for the cable car and bus around the lake. Free drinks and snacks were an enjoyable treat as it was quite a walk to station. Wish we had stayed longer and made more use of the onsen
by A verified traveler
Posted 18 Oct 2024
Hotel muy viejo, difícil comunicación. El onsen privado deja mucho que desear
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 28 Sep 2024
Staff were very helpful. I wish they could do hot vegan options
by A verified traveler
Posted 25 Sep 2024
Service top notch and beautiful location
