Ratings based on 591 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
Likes: friendly and helpful staff, almost 3 meals per day (breakfast tea and dinner), thought limited in selections, but one would get away with a full tummy.
Dislikes: it’s built on a pretty steep hill, it’s easier to get down but a struggle to climb back up unless your fitness level is better than average. The onsen bath is heavily chlorinated.
by A verified traveler
Posted 23 Dec 2024
Rakuyu kept us really well fed, with tea-time (3-5pm), light bites and alcohol (5-7pm), there was absolutely no need to venture out to get more food for dinner. Of course the Japanese-American styled breakfast (7.30-9am) was also very appreciated.
The public onsen was also lovely, and surprisingly very quiet. I was lucky to have had the whole onsen to myself not once, but thrice! The open window was a nice touch, it kinda felt like an open-air onsen.
Of course, the rooms in Rakuyu are wonderfully furnished. The ensuite bathroom was also very comfortable, there was even a little spot for one to sit on while showering.
Even though the rooms do not have a view of Mt Fuji, the views of Kawaguchiko is still splendid and definitely worth every penny.
by A verified traveler
Posted 21 Dec 2024
Amazing
by A verified traveler
Posted 12 Dec 2024
by A verified traveler
Posted 18 Nov 2024
Amazing! Will come back
by A verified traveler
Posted 3 Nov 2024
Staff were super friendly and responsive!
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Nice hotel with friendly and helpful staff. Great view of Lake Kawaguchiko from the room. The food was very good. Great location to enjoy the lake, restaurants.
Be prepared, the climb up to the hotel from the street is steep!
by A verified traveler
Posted 23 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Lovely setting overlooking the lake. The room was large and airy with some traditional touches. It is very quiet in and around the hotel, convenient for the cable car and bus around the lake. Free drinks and snacks were an enjoyable treat as it was quite a walk to station. Wish we had stayed longer and made more use of the onsen
