Ratings based on 335 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tigard
Posted 21 Nov 2024
Lovely setting and property and staff.
by A verified traveler
Posted 18 Nov 2024
After traveling and exploring the bustling areas of Ueno park, Ginza, and Odaiba, it was nice to be somewhere tranquil and quiet. My partner and I were happy with coming to this place where nature is plentiful. The public baths were extremely soothing, and we found our stay restful. The hospitality of the staff was warm and welcoming, and it was nice to be next to Lake Kawaguchi so we can bike to the Maple Corridor. Overall, it was a great experience for our first trip to Japan and we’d love to come back to Lakeland Mizunosato in the near future!
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
It’s a nice traditional style accommodation if you don’t mind it is aged.
by A verified traveler
Posted 8 Nov 2024
Love the dinning experience in the hotel. Delicious and lots of food. Great staff and have the shuttle service are the plus. Like the hotel next to the beautiful park. This is our second time staying in the hotel
by A verified traveler from Ottawa
Posted 7 Nov 2024
The property gave off bad vibes from the start. The lobby was almost completely dark when we arrived. It made the whole place feel like a liminal space or an abandoned building. The lights were off multiple other times we visited the lobby. This is a simple fix please make the entry to the hotel more inviting!
The room was not very clean, for example the air conditioning unit appears to have never been dusted at all. The sink countertop was stained and old, and in need of replacing.
The room had bad sound insulation so we could both hear our neighbours, people in the corridor and more importantly the elevator noise was clearly hear through the whole unit every time either elevator moved. This was worse when you are on a futon trying to sleep and you can hear it even more clearly through the floor.
The internet was terrible to the point of barely existing. I could not even load videos at 144p for long stretches of time. It also did not have a password and was thus not secure. This is easy to fix, it is 2024 you can easily get good internet and basic security.
The staff were professional but very cold. Something seemed off about them and it seemed like a sense of smugness and superiority from them.
The outdoor heated bath and the views of Fuji were the only highlights but you are paying a huge premium for them.
by A verified traveler
Posted 6 Nov 2024
Private Onsen was excellent. Public Onsen was very nice. Room was comfortable. Breakfast was okay. Dinner was better. Lobby seemed dated.
by A verified traveler
Posted 5 Nov 2024
Everything!!!
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 29 Oct 2024
