Ratings based on 14 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by Francis
Kawaguchiko Urban Resort
Posted 17 Jun 2017 on HotelsBest view of Mt Fuji by the Lake and from your own room! The front desk manager was very helpful and made out stay even better. There is a convenient shop about 5mins walk acrosss the road.
Comment from Hotel Management
12 Jul 2017 by miura, Hotel Management
Thank you very much for your comments.
We are very grateful for your compliments.
We are glad to hear you enjoyed your stay and especially the view of Mt. Fuji from your room!
We highly value your input and we look forward to serving you in near future.
Thank you very much.
Sicerely yours, Tokyo Reservation Center
by Carmen
Posted 17 Jul 2016 on Hotels
Comment from Hotel Management
21 Jul 2016 by miura, Hotel Management
Dear Ms.Carmen
Thank you very much for your staying at our Villa. We are very appreciate you giving us such a perfect review. I wish you have had a wonderful vacation with your family in Japan. Please visit Kawaguchiko again to share the scenic beauty of Mt.Fuji. Especially autumn scenic beauty with scarlet maples are magnificent. Please say hello to your family for me.
Best Regards, Sincerely, Fuyo Tokunaga and all staffs
by vickneswaran from Malaysia
Amazing view
Posted 1 Jun 2016 on HotelsMy family and i enjoyed our stay in the villa . Thanks to the receptionist if I'm not mistaken her name is Miyashi, who made our stay a pleasant and memorable one. She made us felt welcome and at home.
I would like to suggest they put on signboard of the villa by the main road , as we couldn't locate it with GPS but we were lucky as one of the local there drove us direct to the villa.
portable wifi in the future will be extra bonus ,
Comment from Hotel Management
8 Jun 2016 by miura, Hotel Management
Dear Mr. Vickneswaran
Thank you for your review. Any comments are very precious for us and your suggestions are quite to the point. I am sorry for made you confused while you were arriving. We take this issue very serious. Miyashita is very pleased to hear that you were satisfied with her service. She wants me to say hello to you and your family and hope to see you again in the near future. We are glad that you have enjoyed your vacation with your family in Japan. I wish you have a nice day.
Best wishes, Sincerely, Fuyo Tokunaga and all staffs
Recommended
for Everyoneby A verified traveler from Los Angeles, CA
Posted 31 May 2016 on Orbitz
Fantastic service and room, extremely comfortable with an amazing view of Mt. Fuji! The bathroom was extremely well quipped and our host was very friendly- he brought fruit and breakfast to our room.
Comment from Hotel Management
8 Jun 2016 by Fuyo, Hotel Management
Dear Ms. Caroline
I am so please to hearing from you to learn that you are well and sound. We are very glad that you are satisfied with your staying at our villa. We want to thanks all of you to allowing us to celebrate the 10th anniversary of the Villa. It was your support that we could make it.
FujiKawaguchiko has been flourished with Lavenders and flowers now. I wish you can come and enjoy with us. We are looking forward to seeing you again.
Best regards, Sincerely, Fuyo Tokunaga
by Madelynn
Awesome Villa with Great Fuji Views
Posted 3 May 2016 on HotelsOur stay at Fuji Villa was awesome! The villa itself was excellent for 6 people. Upstairs there were 2 bedrooms (one slept 2 and the other 3), a bathroom, and a separate toilet room. Downstairs was a kitchen/dining room, a big living room where they added a roll away bed, and another toilet. But outside was the best--a private yard with a direct view of Lake Kawaguchiko and Mount Fuji. Absolutely stunning views. The Villa was situated on the quite side of the lake, but the busy side (Fuji Q Highland, grocery stores, etc) was only a 10 minute drive away. I would recommend this villa to anyone looking for a large place to stay with family or friends in the Kawaguchiko area. Great for cooking, great scenery, excellent experience overall!
Comment from Hotel Management
11 May 2016 by miura, Hotel Management
Dear Ms. Madelynn
Thank you for your staying at our Villa. We truly appreciate your approval and your kindness. I am so glad to hear that you had a wonderful vacation in Japan.
People in Japan like to enjoy the cherry blossoms blooming in spring, the lavenders flowering in summer, the scarlet maple leaves flourishing in autumn. Please come and enjoy the seasons with us to cherish the beauty of the nature.
We are looking forward to seeing you again. Please take care yourself and say hello to your family for us.
Kind Regards, Sincerely, Fuyo Tokunaga
by A verified traveler
不一樣的體驗
Posted 2 Jul 2017 on Hotels屋很大，附近環境優美，屋中可以看到富士山。可是地點不容易找（沒有接送服務，要自己坐紅色線巴士到總站再走一小段路），而且很多昆蟲（千萬不要開窗），另外屋中的餐具等等也有點髒。
Comment from Hotel Management
5 Jul 2017 by miura, Hotel Management
您好..我们衷心的感谢您的光临，也很高興接到您的宝贵意见.很抱歉我们没有接送服务，虫子多也说明了别墅在大自然之中，我们一直在努力做好室内的防虫措施。对于餐具不够洁净，我们诚恳的接受您的意见，并向您表示深深的歉意，今后我们会加强房间个个细微之处的卫生检查和清扫。我们希望能提供一個舒適的环境,出门在外時也有個在家一様安心的感觉.並给大家带来喜悦和幸福.希望您有個满意的日本之旅.河口湖不同季节有不同的美丽，期待您的再次光顾，祝您阖家平安健康快乐.
河口湖城市别墅全体同仁敬上
Recommended
for Everyoneby A verified traveler from 台北
靠近河口湖的飯店，能夠欣賞到富士山。
Posted 27 Jun 2017
Pros: 地點與風景。
Location: 大石公園。
軟硬體設施不錯，離湖邊很近，能夠直接看到富士山，
早餐不錯，這是入住一樓的薰衣草房，很適合行動不便的人居住。
Comment from Hotel Management
4 Jul 2017 by 東京予約センター, Hotel Management
您好. Mr./Ms. MIAO
我们衷心的感谢您的光临，也很高興接到您的投稿.感謝您喜欢这里的风景，満足我们的服務。一层的薰衣草房的确是考虑到有行动不便的房客，我们希望能提供一個舒適的环境,出门在外時也有個在家一様安心的感觉.並给大家带来喜悦和幸福.希望您有個满意的日本之旅.祝您阖家平安健康人快乐.期待您的再度光临.
河口湖城市别墅全体同仁敬上
Recommended
for Familiesby A verified traveler from Bangkok
สุดยอดโรงแรมเห็นวิวฟูจิชัดที่สุด
Posted 16 Dec 2016
Pros: ทุกอย่าง
Cons: ไม่มีเลย
Location: มีร้านอาหารและร้านสะดวกซื้อใกล้ๆ ใกล้สวน Oishi จุดชมวิวฟูจิที่สวยที่สุด ใกล้รถบัสเพียง3-5 นาที
เป็นโรงแรมที่ดีที่สุดที่เคยพักมา วิวฟูจิชัดที่สุดแน่นอน พนักงานช่วยเหลือดีมากๆ สิ่งอำนวยความสะดวกครบครัน ใกล้จุดท่องเที่ยวแค่5นาที เดินจากรถบัสป้ายสุดท้ายแค่ 5 นาที มีร้านสะดวกซื้อใกล้ๆ แนะนำเลยครับ
Comment from Hotel Management
25 Jan 2017 by Fuyo, Hotel Management
Dear Mr.Tron
Thank you very much for taking time to review our property. We truly appreciate your approval and your kindness. We aim to provide a quiet and a beautiful location for family and friends to enjoy the nature. Mt.Fuji is at its most beautiful of the year. Please take care yourself and say hello to your family for me.
Best wishes, sincerely, Fuyo Tokunaga and all staffs
by A verified traveler
Posted 2 Nov 2016 on Hotels
Comment from Hotel Management
16 Nov 2016 by General Manager, Hotel Management
この度は河口湖アーバンリゾートヴィラにご宿泊いただき誠にありがとう
ございます。
また、高得点の満点評価をいただき感謝申し上げます。
これからも、皆様に癒しの空間になりますように努力してまいります。
またのご来館をお待ちしております。ありがとうございます。
by meiru
Posted 2 Aug 2016 on Hotels
飯店像villa,只有4棟，有前廳後院又有廚房，真的很舒適，有別於住飯店，特別適合家庭旅遊，特推。但，若是自駕前往的人，注意輸入導航的電話，因服務處在東京，但飯店在河口湖，hotels.com給的是東京服務處電話，會導錯位置。
Comment from Hotel Management
25 Aug 2016 by General Manager, Hotel Management
您好meiru小姐
谢谢您光臨本别墅.我们的别墅坐在寧靜的湖邊，遠離喧囂,也是本别墅的特色之一.我们希望能提供给愛護我们的顧客们,出门時也有個在家一様舒適的環境. 希望您有儘情享受了您的假期.也希望很快能再聴到您的信息.
関於輸入導航電話之事,很抱歉给您添了麻烦.我们会马上要求改善.
希望您有儘情享受了您的假期.也希望很快能再听到您的信息.
祝您阖家平安健康快楽 河口湖城市休闲别墅全体同仁敬上
