Hotel Ruchti - Zeit für mich. Reviews

Hello Mikah,thanks for taking you time for a review. We really regret your stay at Hotel Ruchti didn t turn out well and we already did apologize personally, too. Despite this, we will not take any responsibility for this incident for we did everything thats possible to prevent it.Our small family-run hotel is rated as a 3-star-hotel. In Germany, hotels in this cathegory will usually not have a night auditor and check-in-time will end anytime between 6 and 10 p.m.. As were aware that especially foreign travellers are often used to other service, our check-in instructions and opening hours are communicated on all booking websites. On Expedia, you find these information under "policies" and under "frequently asked questions". In addition, an automised e-mail with information about check-in-times and call to action "please call us [phonenumber] in case of late arrival to get a code for self check-in" is sent to all guests via Expedia booking system.As you didnt arrive by 9 p.m., our receptionist tried to phone you, but unfortunately you have not been available. So the young man decided to wait for you another hour till 10 p.m.. When leaving home, he also left your name and key at the reception and informed our senior to hand over the key if youd show up and asked for check-in while he was still awake. But, to be honest, under all those circumstances it seemed likely you wouldnt be travelling for the creditcard details left on Expedia to guarantee your booking, have not been valid either. We do understand your disappointment, and we wish things would have happened a different way. Were here for our guests, and were doing our best everyday to give them a good and relaxing experience. But when booking a hotel it is not only hotels duty to communicate all information thats needed, but also guests responsibility to look it up and make sure to leave a working mobile number and valid creditcard details to avoid misunderstandings.If you ever come back to Füssen, youll be welcome here, and wed love to make your stay great. Best wishes,

Hello Joanne Elizabeth,thanks for your great review. Were happy you enjoyed your stay so much, and wed love to host you again someday.Best wishes,

Hello Maurice,thanks for your feedback. Were happy you felt comfy with hotel, staff, breakfast and rooms. Weve already worked out a solution for better WiFi with our provider, so wifi should be much better very soon! Hope youll be back soon to check it out ;) Best regards,

Hello Amie,thanks for this very positive feedback! Were happy you enjoyed your stay , the breakfast and the spa as well as the beautiful surrounding. And well compliment our staff for doing great in their jobs and cotributing to your experience.Hope to host you again someday, youre always welcome here. Best regards,

Hello Aysegul,love to read your review - thank you so much. Were happy you enjoyed your stay and got really the best out of staying just one night. Hope youll be back for longer next time - theres so much to do and see in this beautiful area. Youre always welcome here!Warm regards,

Hello Michael.thanks for your kind feedback. Were really happy you felt comfortable with staff, cleanlyness, lounge and brakfast and enjoyed your stay.Unfortunately, the mosquitos love everyone these days - Bavaria has had lots of rain and temperatures rising afterwards. But its getting better now. We have a couple of fans for our guests. They are available at the reception, as some kettles are, too. Tea- and coffee making facilities on the rooms are not common in German 3* hotels, we regret. Thats one of the things I love most when travelling the UK.Hope to host you again someday. Have a safe way back!Best regards,

Vielen Dank! Wir freuen uns sehr darüber, dass Sie sich wohlgefühlt haben. Viele Grüße aus Füssen.

Hello Michael,thanks for your feedback, were happy you enjoyed your stay. As most of our rooms have balconies, the rooms without are not facing to the alps, were sorry! But of course, you can ask for an upgrade by arrival. Sometimes we can cater for that. Kettles/hot water is available on request. Hope you had a good journey back home. Wed love to host you again!