Ratings based on 559 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Liseth Rivas - Guest experience service , Hotel Management
Dear LeonardThank you very much for taking the time to share with us your impressions and experiences during your recent stay at our hotel. It is a pleasure to know that you thoroughly enjoyed our attention to detail and our facilities designed for the enjoyment of our guests. On behalf of all of us I would also like to extend our thanks for your valuable appreciation. We will certainly be in touch.
by A verified traveler
Posted 20 May 2024
We have visted this property a number of times over the last eight years and have always enjoyed a comfortable and relaxinh stay. The hotel premises are vey clean, staff extremely helpful and friendly, rooms are spacious with good quality fittings.
Comment from Hotel Management
22 Aug 2024 by Liseth Rivas - Guest experience service , Hotel Management
Dear Jonathan David We are glad to hear that your holiday was a success and that you were able to disconnect and enjoy our corner of ‘paradise’. We hope to be able to count you among our regular guests soon, it will be a pleasure to host you again whenever you wish.
by A verified traveler
Back to Corralejo
Posted 13 May 2024 on HotelsSecrets Bahia Real just perfect as always}
Comment from Hotel Management
14 May 2024 by Katty Oosterlinck, Guest Experience , Hotel Management
Dear Christian,Thank you very much for leaving this very positive comment regarding your holidays with us. We hope to meet you soon again.With kind regards,
by A verified traveler
Posted 27 Apr 2024 on Hotels
Comment from Hotel Management
30 Apr 2024 by Katty Oosterlinck, Guest Experience , Hotel Management
Dear Patrick,Thank you for this maximum score regarding your holidays with us.We hope to see you again. With kind regards,
by A verified traveler
Posted 26 Apr 2024 on Hotels
Comment from Hotel Management
30 Apr 2024 by Katty Oosterlinck, Guest Experience , Hotel Management
Dear Patrick,We are very grateful for your high score regarding your stay with us. We hope to see you again for another holiday.With kind regards,
by A verified traveler
Posted 15 Apr 2024 on Hotels
Comment from Hotel Management
16 Apr 2024 by Katty Oosterlinck, Guest Experience , Hotel Management
Dear Andrew,Thank you very much for giving us the maximun score for your holidays with us.With kind regards
by A verified traveler
Posted 22 Mar 2024
I liked the staff and the rooms. The pool could do with more sun beds as at peak times there were not enough. You had to get a towel early. The beach area is ok.
The buffet is great with a lot of options.
Comment from Hotel Management
22 Mar 2024 by Katty Oosterlinck, Guest Experience , Hotel Management
Dear Matthew,Thank you very much for your recent visit to our hotel and for your favourable comment on this travellers' network. We are also very pleased to read that you were very satisfied with the comfort of the room you stayed in and we are grateful for the praise for the beauty of our rooms aimed at ensuring an unforgettable stay at our hotel. With kind regards,
by A verified traveler
Amazing experience, wonderful stay
Posted 19 Mar 2024 on HotelsWe were very kindly given an upgrade when we booked in, the suite we were allocated was absolutely stunning. The staff were incredible, kind, courteous and efficient. The food was wonderful and facilities amazing, would recommend to Antone
Comment from Hotel Management
22 Mar 2024 by Katty Oosterlinck, Guest Experience , Hotel Management
Dear Rodney,Our guests' feedback is the key to complete guest satisfaction, so we are very grateful for the time you have taken to write this review. It is a real pleasure for us to know that we have succeeded in convincing you of our high standards in terms of quality facilities, excellent cuisine and a very personal service.With kind regards,
by A verified traveler
Birthday Trip to Corralejo
Posted 7 Feb 2024 on HotelsIt was my husband and I’s first trip to Canary Islands for his birthday. Although we did write in the notes that we were celebrating his birthday the hotel didn’t do anything to make it special which we were a bit surprised about. I would say the pros about this hotel is that the location is great, rooms were fantastic (although we requested a queen bed they gave us two single beds pushed together so at night one of us would sort of fall through which was a bit annoying as we had to keep pushing the two single beds together), the surrounding beach was beautiful, and the staff were very helpful and friendly. The only con I would give to this property is that on a beach vacation we had obviously only packed summer wear. The restaurants in the hotel (even the buffet dinner restaurant) came with a VERY strict formal dress code which we did not know about and they did not let my husband in as he was wearing shorts which I thought wasn’t fair. There should be at least one restaurant in the hotel during dinner time that does not require a dress code as people don’t tend to bring long pants/trousers to a summer/beach holiday! It was especially upsetting as it was his birthday dinner… we ended up walking to town and actually found a bunch of great local restaurants!!! Therefore, overall it is a great hotel and I would recommend it but do not go for dinner at the hotel - go somewhere local instead! (You’ll pay less, get more options AND there wont be a strict formal dress code)
Comment from Hotel Management
10 Feb 2024 by Slavi Naric, Guest Experience , Hotel Management
Dear Mrs. Potylitsina,we thank you very much for this favorable review of yours. We are happy to see that the majority of your expectations have been met and that you would recommend us.According to our internal records, we have sent you a birthday cake to your room together with bottle of cava as a gift from the hotel. We are sorry to read that it has not been perceived as something special.If you are planning one day to visit us again, please contact our reception or Guest Experience team so we can inform you about our special romantic moments that we organize and make your stay more memorable.Furthermore, we appreciate very much your constructive criticism and hope you will keep choosing us in the future.Best regards,
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
10 Feb 2024 by Slavi Naric, Guest Experience , Hotel Management
Dear Mr. Yudin,thank you for this maximum score. We hope you will continue choosing is in the future.Best regards,
