Ratings based on 66 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2023
The resort is based in a very lovely place, near the beach. Pools and beaches are very clean.
If you like to travel around the island, the place is great as a base.
Rooms are reflected in the price, but kept nice and tidy by the staff.
there are two things to consider before you go there:
- food is very boring, always the same, uninspiring, choice is very limited and all stinks of cooking oil - you will as well after each visit to the dining area.
- reception team is very unpleasant and full of themselves. They provide a very little support and often look upset when approached. They also don't explain all rules and requirement clearly. We personally had been treated very badly by them (including manager) in front of other guests and when it turned up it was their fault, no apologies were given at all. Don't expect good service there. The experience we had affected our stay really badly, we won't stay there again.
Comment from Hotel Management
26 Oct 2023 by SBH Management, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback about your recent stay at our SBH Mónica Beach Resort. We take all guest comments seriously, and we are deeply sorry to hear about the issues you encountered during your stay. Your experience does not align with our usual standards of service and guest satisfaction, and we appreciate you bringing these concerns to our attention. This is certainly not the attention we aim to uphold, and your comments have been forwarded to the appropriate departments. We understand your decision but we hope you might reconsider in the future, as we continuously strive to enhance our services.Best regards,The management
by A verified traveler
Perfect beach holiday
Posted 1 Oct 2023 on HotelsVery impressed with the hotel and apartments, the complex was spread over a large area and very well designed, it felt open and there were lots of different areas with sun loungers, overlooking the sea in shade or sun, overlooking the pool either the busy main pool or the more quiet pool, which meant even though the hotel was fully booked you could still find quiet places. Every where was clean and tidy and the food was good. It would not take much too bring it up to a 5 star hotel.
Unfortunately we did not initially get the sea view room that we booked, but the manager and staff made up for the error by sending a bottle of champagne and upgrading to gold wristband plus free safe, after 2 days we were moved to a perfect full sea view room, which was very much appreciated.
Comment from Hotel Management
11 Oct 2023 by SBH Management, Hotel Management
Dear Lisbet,Thank you for your excellent review of our SBH Mónica Beach Resort. We are so glad to learn that you had a great experience with us and that you find everything to your liking. We are proud to have a staff that strives to make everyone feel at home, we are glad we could made that for you. We will continue working every day to exceed our guests expectations and we hope to welcome you again and offer you an unforgettable vacation.Best regards,The management
by A verified traveler
Posted 1 Aug 2023
I like the view and Africa bar.
Most of staff very friendly couple a bit rude.(one Tall dark hair guy in reception)
I did not get my deposit back for towel because i did not have the receipt!!!
Food hygiene and quality of food did not match a 4 star hotel.
Comment from Hotel Management
10 Aug 2023 by SBH Management, Hotel Management
Dear Reza,Thank you for your kind comment about your stay at our SBH Mónica Beach Resort. As it is our biggest aim to serve all our guests with a faultless stay, it saddens us to read that we were not able to meet your expectations in some areas.We will be sure to share your comments with our culinary team so that we can improve our menu offerings and ensure that our guests have an enjoyable dining experience.Thank you for choosing us, we will be delighted to welcome you again in the near future.Best regards,The management
by A verified traveler
Great but not perfect
Posted 13 Jul 2023 on HotelsOnly thick curtains, not netted ones as 5yrs ago been taken down. Can't have natural light and privacy on ground floor with public footpath immediately outside. Had to have aircon 24/7 as security risk to open door at night
Comment from Hotel Management
25 Jul 2023 by SBH Management, Hotel Management
Dear Jonathan,Thank you for reviewing our SBH Monica Beach Resort. We have read your comments about the room and we regret your disappointment. We always encourage guests to communicate any issues with their assigned room to our reception team. If the hotel's availability and occupancy permit, we make every effort to offer an alternative room that better suits your needs.We thank you for choosing us and for sending us your feedback, which will undoubtedly help us to improve. We look forward to welcoming you back to us and to being able to exceed your expectations in the not too distant future.Best regards,The management
by A verified traveler
Posted 29 Jun 2023
We were advised to get wi-fi covered full hotel area if we pay for it, however it was not available in our room No. 420
Comment from Hotel Management
10 Jul 2023 by SBH Management, Hotel Management
Dear Alexey,Thank you for taking the time to share your experience at our SBH Monica Beach Resort. We hope you had a pleasant stay with us. We apologize for any inconvenience caused by the WiFi connection during your stay. We value your feedback and want to assure you that we are actively working on enhancing our services to provide the utmost comfort for our guests. We are delighted to announce that starting from this winter season, complimentary WiFi will be accessible throughout the entire hotel. We hope to have the pleasure of welcoming you back in the near future. Best regards, The management
by A verified traveler
Posted 21 May 2023
by A verified traveler
Posted 9 Jan 2023
Solid 3-star experience: Clean, comfortable, adequate, and great value for money.
We stayed at SBH Monica Beach for 5 nights at the beginning of Jan. And for the price, we would have absolutely no hesitation returning to this hotel - in fact we have already discussed doing so at the end of '23.
We're giving our overall experience 3 stars, based upon the following:
Room Accomodation
We stayed in (what we believe was) an Apartment room. The bed was incredibly comfortable. The water pressure and temperature of the shower was great. The bathroom was clean and well presented, with a stong Hair Dryer.
The main room was equipped with a small electric hotplate, that was not needed during our stay. And a fridge that did the job.
The room was spacious, more than enough for two adults. The TV was big, with a decent amount of German and Polish channels to choose from, mostly.
Areas to improve: The bed only came with two pillows, there were no extra pillows stored in the wardrobe. The fridge was empty, some bottles of water would have been nice.
Having walked around the entire complex, we would definitely book a sea-front / sea view room next time
Comment from Hotel Management
20 Jan 2023 by SBH Management, Hotel Management
Dear Ewa,Thank you for taking the time to share your experience at our SBH Monica Beach Resort. We are glad to learn you were satisfied with your stay.On the other hand, we are very sorry and at the same time surprised that you do not equate our service with 4*. Our employees work every day and carry out intensive care, daily checks and renovation work in order to always guarantee the 4-star standard of the house to our guests.We also take note of your suggestions to continue improving.We would be very happy to welcome you again soon and show you our usual standard of service.Best regards,The management
by A verified traveler
Posted 4 Nov 2022
We chose the SBH Monica Beach Hotel for its proximity to the ION Windsurf club located on the beach. The resort is supposedly a 4* all-inclusive but found out quickly that this is very misleading. Comparing this to my experience at a 3* / 4* / 5* all-inclusive resort in the Caribbean, this is closer to 3* with a huge asterisks on the all-inclusive component.
Biggest surprise was that the use of the safe in the room is an additional cost. This should complementary, just like the hotel key card that locks the door and safeguards your room / belongings.
Wifi is only available in the lobby with very weak reception, and none in the rooms or throughout the property (so we ended up roaming the entire duration of the trip instead).
Most of the activities that they advertise (mini-put, tennis, basketball, etc) are an additional cost to rent per use.
There is no late-night snack bar so you better fill up at dinner or prepare a plate as they close promptly at dinner - I recall the last few minutes of dinner service when I walked to fill up my glass of water before leaving and the beverage section was roped off with the waiter pointing to his watch as explanation as to why I cannot refill my drink. There is no water fountain available on the property so bring a water bottle and keep it full while the bar remains open. After service closes, you will have to wait until the next day.
Cockroaches everywhere at night.
Comment from Hotel Management
15 Nov 2022 by SBH Management, Hotel Management
Dear Helen,We are disappointed to see that your stay at our SBH Monica Beach Resort was not up to your expectation. We would have liked you to leave with a better impression of our services and we regret not having been able to guarantee you a perfect vacation. We are disappointed that you found the atmosphere spoiled due to the additional costs for the Wi-Fi in the room, the safe or the drinks in the room. However, we would like to explain that these additional costs exist precisely because we try to accommodate all special requests. Our all inclusive service refers only to gastronomic level, and we try to reduce costs as much as possible so that guests can choose and complete their vacation according to their needs, giving them the opportunity to book a basic vacation and tailor their stay to their preferences. We regret that you were not informed in advance of any additional costs, but this information is, of course, published on our home page as well as in all travel catalogues, so that guests will not be surprised upon their arrival. On the same time, we would also like to mention that refilling water bottles at our self-service machines is strictly forbidden due to hygiene. Due to the favourable warm climate, cockroaches are a common species in the Canary Islands. Although we do our utmost to keep our hotel spotlessly clean, it sometimes can be difficult to entirely get rid of insects in an open building structure like our hotel has. We regularly fumigate all areas in order to prevent them from appearing. We thank you for your comments which will of course be taken into consideration to improve and being able to offer our guests remarkable experiences.We look forward to have the opportunity of hosting you back on a renewed opportunity to gain your confidence in our resort.Best regards,The management
by A verified traveler
Great hotel on the beach
Posted 8 Jan 2022 on HotelsGreat hotel with the access to the beach. The food is delicious and plenty to choose from. Very impressed by the New Years Eve dinner.The beach could be more incorporated in to the hotel. The deck chairs extra charge and long walk to the hotel bar to get the drinks. Also extra charge to use safe in the room. The Wi-Fi only free in the public areas.
But the weather was beautiful and we had a great time.
by A verified traveler
Posted 14 Mar 2020 on Hotels
Comment from Hotel Management
23 Mar 2020 by Dirección general, Hotel Management
Dear Milda,
We want to thank you for staying at our SBH Monica Beach Resort.
We greatly appreciate your valuation and it is great to know that you felt comfortable.
Hopefully we will have the opportunity to welcoming you back again.
Kind regards,
The management
