Ratings based on 116 Verified Reviews

3.5 out of 5
61% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 11 Apr 2019
The room was lovely and had a lovely balcony with table and chairs. The building is outdated but that did not affect my holiday.
Comment from Hotel Management
25 Apr 2019 by Dirección general, Hotel Management
Dear guest, Thank you for having chosen our SBH Fuerteventura Playa for your stay here in Fuerteventura. We appreciate the compliments and observations which you delivered through your opinion. We would be more than glad to having you here again soon. Kind regards, The management
4 out of 5
by A verified traveler

Posted 24 Mar 2019 on Hotels
Hotel and staff very good. Only downside was having a jacket and towel taken after I left them on a subbed by the pool.
Comment from Hotel Management
10 Apr 2019 by Dirección general, Hotel Management
Dear guest, Thank you for posting a review here on Expedia referring your stay at our SBH Fuerteventura Playa. It is a delight to read that you had a nice time here with us and that you enjoyed our service of the hotel. On the other hand, we regret to read that your jacket and your towel have disappeared. We will check again at the front desk, if someone had submitted. We truly hope that you enjoyed our service and that all in all you had a good holiday. We would be very happy to welcome you again soon. Kind regards, The management
4 out of 5
by A verified traveler

Excellent value and location

Posted 31 Jan 2019 on Hotels
The staff are so friendly and happy, and provide an excellent service, particularly the restaurant and bar staff. They made a real difference. The girl in charge of fitness activities, Elena, is amazing. It’s a great place to go as a single person as lots of people do, and the holiday can be as sociable as you want it to be. There was everything I wished for: the beach right outside the hotel, lovely warm weather, affordable all-inclusive, interesting guests, and a room with a view. The only downside is the hotel is a bit tired and in need of renovation, but this did not affect my stay in the slightest. Great hotel if you want a mix of people, a laid back feel, and a white linen tablecloth restaurant that doesn’t have a dress code!
Comment from Hotel Management
12 Feb 2019 by Dirección general, Hotel Management
Dear Alexandra, Thank you very much for your feedback. We are glad to read that you were satisfied with the service provided during your stay with us in our SBH Fuerteventura Playa. We always give our best to provide a smooth a deficient check-in and check-out for our valued guests. Great that you did enjoy our great variety of our buffet and the service of our friendly staff. Our technicians and housemaids do their best to meet the 4*-standard but we are happy to inform you that a refurbishment is being planned at the moment and so our hotel will be brought up to modern standards. We hope to be able to welcome you again soon. Kind regards, The management
4 out of 5
by A verified traveler from Ireland

Posted 29 Sep 2018 on Ebookers
some renovation require, staff so nice , food lovely, close to the beach
Comment from Hotel Management
10 Oct 2018 by Dirección general, Hotel Management
Dear Max, Thank you for choosing our SBH Fuerteventura Playa and the time that you have spent sharing your experience. We are glad that you have enjoyed our facilities and that our helpful staff met your expectations. Furthermore we would like to thank you your comment concerning our food. Our chefs prepare everything fresh on a daily basis. And try to fulfil the expectations of each and every guest. The hotels in the Canary Islands are seasonally open all the year round and so we try through intensive care, daily checks and minor renovations to offer our guests a 4* and to ensure our guests the comfort which they expect from us. Thank you very much for your comments which will help us to improve our services. We would be delighted to welcome you back again in our hotel. Kind regards, The management
4 out of 5
Recommended
for Personal Event
by A verified traveler

Relaxing stay hotel a little tired

Posted 30 Mar 2018 on Hotels
The hotel itself is not 4 star. It probably was once upon a time but as it's a quite few years old the rooms are dated, the corridors are tired and there is peeling paint in areas. The beds were awful in my room and lacked comfort being very hard (not firm) On the plus side the food and staff are 4 star. The hotel is very clean, the restaurant is very well manned and the chefs do a fantastic job with the selection and quality of the meals. The pool area has plenty of sunbeds and the pool is large enough to have a swim around although it does catch the wind. The beach is at the end of the hotel just note that you have to pay for sunbeds on the beach. The clientele of this hotel is mostly German and a lot of things are geared towards them with German being the primary language so if you prefer an English styled hotel this is not the place for you. There is not a lot to do in Costa Calma outside of the hotels which are all SBH owned and few restaurants or bars as the hotels are all AI. Overall as I was looking for a total relaxation break and this was a exactly what I got.
Comment from Hotel Management
12 Apr 2018 by Dirección general, Hotel Management
Dear Sally, Thank you very much for sharing your feedback about your holiday in our SBH Fuerteventura Playa. We appreciate reviews like yours as it helps us to improve our service. We can guarantee you a 4* Standard in all aspects of the hotel. We are very sorry that you don’t see it that way. We have our maintenance team which works daily to maintain our 4* standards. They repair minor faults and help our guests whenever they need a hand. We planned to renovate our hotel in the future, but we do not have an exact date yet. We are very sorry that you did not find our beds comfortable. Please keep in mind that each and every guest has different sleeping habits therefore it is very difficult to fulfil the expectations. We want that our guests sleep well and so we offer soft blankets or special pads that can be placed under the sheets. Near of our hotel (just 3 min walk) you can enjoy bars, restaurants and shopping centre. Furthermore on Sundays and Wednesday Costa Calma offers a local market which is also located near of the hotel. The bus stops are just a short walk (2-3min) from the hotel and connect to Jandia (15min). There you find a wide range of bars, restaurants, shops. Thank you for your praise for our food. The variety and quality of our food is very important to us and our chefs prepare everything freshly on a daily basis. Furthermore we have themed night such as a Spanish night. Concerning the prices for the beach loungers we would like to mention that this is a public beach, which is regulated by law in Spain. The loungers and sunshades are operated by an independent company and therefore are charged. It was our pleasure to host you, and we look forward to welcoming you back on your next visit to our hotel. Kind regards, The management
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel close to beach.

Posted 14 Jan 2018
Pros: Location and staff.
Cons: Definitely the condition of the hotel needs to be improved. Hotel needs refurbishment. The smell in the bathroom was horrible...
Location: Excellent location !
We were very pleased with this hotel, it's location close to the ocean. The food was really good and tasty and staff was very helpful.
Comment from Hotel Management
30 Jan 2018 by Dirección general, Hotel Management
Dear Peter, Thank you very much for have taken the time to write a review about our hotel SBH Fuerteventura Playa. We are really glad to read that you have spent a wonderful holiday with us and that you have been impressed with our location, our gastronomy and our staff. Our friendly staff is always trying to fulfil the guests’ wishes and expectations. Guest satisfaction is very important to us that is why we try every day to exceed their expectations and make your holiday an unforgettable one. Our kitchen prepares a large choice of foods freshly on a daily basis, e.g. meats, fish, veg, pasta, salad etc. to guarantee customer satisfaction. On different nights we have special themes like Spanish Night, Italian Night, etc. We have our maintenance team which works daily to maintain our 4* standards. They repair minor faults and help customers whenever they need a hand. Nevertheless we have decided to renovate our hotel in the near future. We will consider all your comments to improve day by day and follow to meet our clients’ expectations. We are looking forward to your next stay with us. Kind regards, The management
3 out of 5
by A verified traveler

Relax in the sunshine.

Posted 4 Dec 2017 on Hotels
all inclusive 4 day break in the sunshine, Ideal for a stress free sojourn, but everything is calculated on a fine budget, do not expect the finest food or the best spirits. Pool area and beach pleasant.
Comment from Hotel Management
14 Dec 2017
Dear guest, Thank you very much for have taken the time to write a review about our SBH Fuerteventura Playa. We appreciate you have shared your thoughts with us. The opinions of our clients help us to improve our services. It is a big pleasure to know that you appreciated our services and facilities. Such a friendly review our hotel is of course a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. We can assure you that it is important to us that our guests enjoy our culinary offer. For this reason our chef always tries the best to offer a rich selection of food. It will be a big pleasure for us to host you again in the future. Kind regards, The management
3 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle, UK

Close to the beach; needs new painting and new car

Posted 10 Sep 2017
Good staff and entertainment. Nice food and room always clean. Could do with new painting and new carpet
Comment from Hotel Management
13 Oct 2017 by Dirección general, Hotel Management
Dear Giulia, Thank you so much for having left your review about your experience here at our hotel SBH Fuerteventura Playa. It is a big pleasure to know that you appreciated our staff professionality, our food and our location. Our hotel is situated next to the wonderful beach of Costa Calma and in the same time you can find some shops, bars and restaurants. We have already started to improve the facade of our hotel and we have plans to improve more parts of the hotel in the future. But we can guarantee that our maintenance team works every day to repair any minor faults and if it is necessary to help customers with anything they may need. This guarantees the maintenance of our 4*. We hope that you had a pleasant flight home and we would love to host you again soon in our hotel. Kind regards, The management
4 out of 5
by Donald

FIRTST CLASS FOOD

Posted 25 May 2017 on Hotels
The food was at all meals was first class. The hotel is a wee bit run down but very clean and the staff where all very good. I had a relaxing time and would stay again.
Comment from Hotel Management
27 Jun 2017
Dear Donald, Thank you very much for have taken the time to write a review about our SBH Fuerteventura Playa. We are glad to read that you had a fantastic holiday here with us and that you enjoyed our food. The variety and quality of our food is very important to us and our chefs prepare everything freshly on a daily basis. Our housekeeping and maintenance are making sure to keep our hotel to a 4* standard. The rooms and entire complex are cleaned daily and little faults are mended immediately. We would like to thank you again for sharing your thoughts with us and really hope to see you again soon. Kind regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from england

perfectly wonderful hotel

Posted 22 Apr 2017
Pros: everything
Cons: no
brilliant hotel accommodates for all people and abilities wonderfully relaxing while also havi g areas for entertainment for all ages needs and wants all staff especially entertainment staff 100% effort happiness and showed enjoyment in there jobs, food is varied excellence in presentation and waiting staff all 100% helpful tidy and work so hard really nice to see manaver of restaurant and director of hotel greeting us as we enter each day no faults with anything at the hotel cant wait to return,
Comment from Hotel Management
27 Jun 2017 by Dirección general, Hotel Management
Dear Julie, Thank you so much for your review of our SBH Fuerteventura Playa. We are very happy to read that you had a fantastic holiday and enjoyed your time with us. Guest satisfaction is very important to us that is why we try every day to exceed their expectations and make your holiday an unforgettable one. We are glad to read that you have been impressed with our gastronomy, cleanliness and staff. It would be a pleasure to host you again very soon. Kind regards, The management
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