Ratings based on 60 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Apart from having noisy neighbours I enjoyed my stay.
Comment from Hotel Management
13 May 2024 by SBH Management, Hotel Management
Dear Pavinder Singh,Thank you for choosing our SBH Crystal Beach Hotel & Suites for your stay in Fuerteventura. We're pleased to hear that you enjoyed your stay overall. We value your feedback and hope to welcome you back for an even more enjoyable experience in the future.Best regards,The management
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
Posted 15 Oct 2023
Just back from a 10 day stay at the Crystal Beach hotel in Fuerteventura, the room was spacious and very clean, the pool area is lovely and plenty of sun loungers, there is also a beach area and beach bar which are both good. The beach is right on the hotel and is lovely and the sea warm. The food was varied and good but could have been warmer at times. Lunch in a separate restaurant was lovely and always hot. The reception staff, maids and restaurant staff were all lovely and helpful. The main area of the hotel was nice but very hot during the day with no air conditioning. The outside seating area at the front of the hotel is lovely. The hotel is in a good location but Costa Calma is a very quiet resort. I would recommend the hotel as good value in a lovely beach location. I was asked to sit at a table with other guests for dinner who didn’t speak my language and that made any conversation difficult, it would be better if same language guests sat together at dinner. I really enjoyed my stay and would return again.
Comment from Hotel Management
26 Oct 2023 by SBH Management, Hotel Management
Dear Stephen,Thank you for your excellent feedback about our SBH Crystal Beach Hotel & Suites. We are aware of how important perfect relaxation is for a successful holiday, and we are glad we could guarantee you a peaceful stay. It is our concern to provide solo travelers with the opportunity to eat in good company and socialize more easily with other solo travelers. We sincerely regret that language difficulties did not allow you to enjoy this option. We would be deligthed to welcome you again to our house soon.Best regards, The management
by A verified traveler
Posted 22 Jul 2023
PROS: Cleanliness of the room and great staff. The beach is lovely. Nice size balcony with partial view of the ocean.
CONS: The food was terrible, not even my cat would have eaten it in some occasions.The restaurant started clearing at least 15-20 before time. We were only a few tourists, but if the buffet is promised until 9pm, I expect the full service to be active until 9pm not 8.40.
Please be aware that the area is populated mainly by German tourists, so the atmosphere is not Spanish at the least. The area is also very calm with a 20 mins walk to the first passable bar of which there are possibly 3 in total.
Lovely nature and coastline though.
Comment from Hotel Management
3 Aug 2023 by SBH Management, Hotel Management
Dear Denise,Thank you for sharing your experience with us. Our priority at SBH Crystal Beach Hotel & Suites is to provide an exceptional holiday experience for all our guests, as we welcome guests of various nationalities and ages. Our kitchen team works diligently to offer a diverse selection of fresh dishes prepared in different styles, aiming to cater to a wide range of palates.While we understand that individual preferences vary, we are disappointed that we did not fully meet your expectations in this aspect.Despite these challenges, we hope you had an enjoyable holiday, and we would love to welcome you back in the future.Best regards,The management
by A verified traveler
Posted 17 Jan 2023 on Hotels
by A verified traveler from Oldmeldrum
Posted 4 Oct 2022
by A verified traveler
Posted 25 Sep 2022
Reception felt like being in a funeral parlour, and check in was possibly the world's slowest, but otherwise the stay went ok.
Comment from Hotel Management
10 Oct 2022 by SBH Management, Hotel Management
Dear Nicholas,Thank you very much for taking the time to share your experience at our SBH Crystal Beach Hotel & Suites.We are very disappointed about not having been able to offer you a warm welcome. We take the care of our guests very seriously and we are really surprised that our reception staff couldn't be more nicer or helpful at the check-in. We would like to point out that at SBH we highly value the competent and cordial attention of our staff and we are fully aware that the interaction with our guests has a great impact on the overall experience of their vacation in our hotel. Therefore, we are very sorry to read your comment about the service you received at check-in and we are committed to improving all aspects that are essential so that each guest always feels welcome and cared for.Thank you very much for sharing your opinion with us, without a doubt all the constructive comments help us to improve.We will be delighted to welcome you again in the near future.Best regards,The management
by A verified traveler
Posted 5 Mar 2022
by A verified traveler
Lovely hotel for relaxation.
Posted 21 Feb 2020 on HotelsThis is a lovely hotel close to a very pleasant beach. There is only limited parking but you can also park at the sister hotel next door. I recommend hiring a car as there is very little to do in the immediate vicinity but lots to see on the island. The lobby/lounge area is very bright and spacious with comfortable chairs and sofas. The rooms are large and have lots of storage space. The beds are comfortable and the furniture modern. Remember to bring your own tea and coffee to avoid being charged. The fridge is handy for milk and cold water. We stayed half board and were pleasantly surprised at the quality of the meals. There was ample choice for anyone and each dish was delicious. The staff were friendly and helpful and the evening entertainment was enjoyable. The lifts do not go all the way down to the beach level and take a bit of finding but there is a steep path at the side of the hotel that you can take if you want to avoid the steps. The ocean view rooms are at the side of the hotel and look out across the next door hotel to the sea. The balconies are big and private. Being an adults only hotel makes the atmosphere more peaceful and relaxing.
Comment from Hotel Management
3 Mar 2020 by Dirección general, Hotel Management
Dear Kathryn,
Thank you very much for your detailed description of you holiday and our SBH Crystal Beach Hotel & Suites. We were very pleased to read you have enjoyed your holiday with us.
We are delighted that you had such a nice stay here with us. We really do take great pride in providing the best levels of service to ensure every need of our customer is met.
The entire hotel team is looking forward to welcoming you back again soon.
Kind regards,
The management
by A verified traveler
Spoilt by the rude Receptionist
Posted 10 Jan 2020 on HotelsThe bar staff and one of the reception staff were all really nice. Unfortunately, this was spoiled by the Receptionist when we checked out. The Reception was busy when we came down to checkout so we decided to put our bags in our car (which was parked right outside the hotel) and then go straight back in to check out. We had just go to our car when the Receptionist came charging out of the Hotel shouting we needed to check out and that if we had a bill then she would need to pay for it. There were a number of people standing outside the hotel waiting to be collected by their coach and this was incredibly embarrassing. We had not intention of leaving without paying and feel her attitude was completely unplaced and rude. She did not even apologise. In general the hotel was ok but she gave a bad leaving message.
Comment from Hotel Management
28 Jan 2020 by Dirección general, Hotel Management
Dear guest,
Thank you very much for leaving your opinion here on Expedia.
We are glad to read that you have enjoyed your stay here with us at our SBH Crystal Beach Hotel & Suites. In this way we would also like to apologize to you for the inconvenience on your departure day. Our colleague assumed that you were leaving our hotel and unfortunately could not know that you were coming back.
We truly hope that you could give us another chance and the opportunity to host you again in the near future.
Kind regards,
The management
