Ratings based on 113 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Nice rooms but very cold due to large gaps around the door to room and air-conditioning unit not heating properly. Food was a big disappointment.
Comment from Hotel Management
7 Jan 2025 by Customer Experience, Hotel Management
Dear James,Thank you very much for your stay and your valuable feedback about the FERGUS Cactus Garden. We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the temperature in the room during your visit along with the meals choice offered in the restaurant.We have taken good note of remarks and be assured we will do our best to improve our offering and prevent future occurrence.We certainly hope to welcome you back in the future giving us the opportunity to show you the improvements made in all areas of the hotel.Kind regards,Susana CuestaCustomer ExperienceFERGUS CACTUS GARDEN
by A verified traveler
Posted 23 Dec 2024
It’s a shame I was bedridden for most of my stay due to having a sickness bug ( contracted before arrived )
The hotel was clean and quite - staff where helpful- albeit I kept to my room - would definitely try again
Comment from Hotel Management
7 Jan 2025 by Customer Experience, Hotel Management
Dear Alex,Thank you very much for choosing our place and the positive review review given to the FERGUS Cactus Garden despite the unfortunate circumstances of you sickness.It is always a pleasure to hear that our guests had a nice experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home.Thanks again for choosing FERGUS Group.We hope we get the pleasure of welcoming you back to our hotel in the near future.Kind regards,Susana CuestaCustomer ExperienceFERGUS CACTUS GARDEN
by A verified traveler
Posted 26 Mar 2024
We stayed only one night because we took the ferry from Gran Canaria to visit friends from Germany who were staying at Aldriana. It was a successful visit and we completely enjoyed our first stay at Cactus Garden. We would be happy to stay again.
Comment from Hotel Management
30 Mar 2024 by Customer Experience, Hotel Management
Dear BRIAN C, Thank you very much for your excellent review as well as for your stay at our FERGUS Cactus Garden. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS CACTUS GARDEN
by A verified traveler from cutler bay
Posted 21 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Customer Experience, Hotel Management
Dear Monica, Thank you very much for your excellent review as well as for your stay at our FERGUS Cactus Garden. We hope to have the pleasure of welcoming you back soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS CACTUS GARDEN
by A verified traveler
Posted 9 Jan 2024
Comment from Hotel Management
26 Feb 2024 by Customer Experience, Hotel Management
Dear Jacek, Thanks for your stay with us and your valuable feedback on our FERGUS Cactus Garden. We are concerned to read of the deep disappointment you experienced with our hotel. Please accept our sincere apologies for your experience. Be certain that we will share your feedback with our Management team to ensure we focus on improving our offering. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS CACTUS GARDEN
by A verified traveler
Posted 2 Nov 2023
by A verified traveler
Posted 2 Feb 2023
Overall, very good value. Food was a little let down. Now to hotel management - get the doors to the kitchen fixed. Every time there waiters went in our out, the doors either stuck or banged - rather annoying when you are dining next to it.
by A verified traveler
Disappointing
Posted 22 Aug 2022 on HotelsClean and tidy hotel. Air con in rooms pretty much none existent. Food average. The ‘chefs’ live cooking (omelettes in the am, meat and fish later) appear inconvenienced and rude (although all other staff extremely friendly). Not enough staff in restaurant so plates piled up on peoples tables. Having been served undercooked and raw chicken, and also undercooked sausage we ate out for the rest of our holiday. €2 charge to change towels. All Inclusive stops at 11am on final day. May have been 4* in the past but a 3 at best now.
Comment from Hotel Management
7 Sep 2022 by Lemon & Soul Cactus Garden, Hotel Management
Dear Thomas Thank you for the time you have taken to write a review of your stay with us. We are very sorry that we were unable to fullfill your expectations. We will communicate your comments to the respective controllers.Kind regards,the Lemon & Soul Cactus Garden team
by A verified traveler
Okay
Posted 10 Apr 2022 on HotelsComment from Hotel Management
11 Apr 2022 by Recepción Lemon & Soul Cactus Garden, Hotel Management
Dear Robert, Thank you for your positive valuetion.
Many greetings.
Lemon & Soul Cactus Garden Team
by A verified traveler
Posted 31 Mar 2022
