Ratings based on 187 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Reasonable stay, convenient but lacking service
Posted 28 Apr 2024 on HotelsRoom cleanliness good, breakfast and evening buffet fine. No water provided in the room though and all-inclusive is poor unless you live by the bar and drink lots of alcohol. Pool area very average and water cold. Treadmill in the gym didn't work, mini-golf and jacuzzis have been removed. Never had a pool towel when I went to ask for one. Conveniently located for the airport and golf courses as long as you don't mind aeroplane noise overhead.
Comment from Hotel Management
17 May 2024 by Hoteles Elba, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear that you found the room cleanliness satisfactory and that you enjoyed the breakfast and evening buffet.Regarding the water bottles, we kindly inform you that we don't provide this service due to environmental reasons. Instead, we have water stations available, such as in the lobby or Tucan bar. Fuerteventura is a small island and it is important for us to take care of it. We sincerely appreciate your understanding.We will certainly take your comments into consideration for improvement. Your feedback helps us and we will work to address these concerns promptly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Kasia CzerneckaGuest Service
by A verified traveler
BEUATIFUL HOLIDAY
Posted 15 Jan 2024 on HotelsWE FOUND THE STAFF WHERE VERY FREINDLY AND VERY HELPFULCHECKING IN TO ALL THE BAR STAFF AND OF COURSE THE RESTURANT.THE ROOMS WERE VERY CLEAN .I WOULD LIKE TO COMMENT ON THEOUTSTANDINGENTERTAINMENT IN THE LOBBY BAR .THE ONLY THING I WOULD ADVISE IS FOR THE TELEVISION WHERE THE PEOPLE ARE SINGING BE TURNED OFF .WE WILL BE BACK AGAIN THIS YEAR ALTOGETHER WE SPENT 21 DAYS OF ENJOYMENT.
Comment from Hotel Management
25 Jan 2024 by Hoteles Elba, Hotel Management
Dear Guest,Thank you for the positive feedback! We're glad you found our staff friendly and helpful, enjoyed the cleanliness of the rooms and loved the entertainment in the lobby bar. We look forward to welcoming you back this year for another enjoyable staying. Your satisfaction is important to us and we're delighted to hear that you plan to return this year. Safe travels and see you again soon!Best regards,Kasia CzerneckaGuest Service Manager
by A verified traveler
Posted 12 Apr 2023 on Ebookers
unkept. unfriendly staff. animation for kids (10-15) was good. booking for external samba bad was cool. generally resort is dirty and not well maintained. room cleaning is really bad.
Comment from Hotel Management
24 May 2023 by Elba Sara Beach & Golf Resort, Hotel Management
Dear Martin,We are sorry to read that your stay in our hotel has not been met with your expectations.We always strive to keep the hotel as clean as possible.We hope that we can welcome you back in the future and create a better opinion.Best Regards,Elba Sara Beach & Golf Resort
by A verified traveler
Posted 9 Feb 2023
by A verified traveler
Posted 18 Jan 2023
I recently stayed at the hotel and unfortunately it was one of the worst hotel experiences I've ever had. The room itself was in a terrible state, with peeling wallpaper, dirty carpet, and a musty smell that made it hard to breathe. The bedding was stained and uncomfortable, and the pillows were flat and offered no support. The bathroom was not cleaned properly, with hair and grime in the shower and dirty towels.
To make matters worse, the staff were unhelpful and unprofessional. When I brought the issues with the room to their attention, they were dismissive and unresponsive. They were not willing to help or make any effort to improve my stay. The overall atmosphere of the hotel was rundown and uninviting, and it was clear that they did not value their guests' comfort and satisfaction.
The hotel was also far from any tourist attractions or restaurants, making it difficult to enjoy my time in the city.
I would not recommend this hotel to anyone, and will not be returning. I have stayed in many hotels before and this was by far the worst experience. I would advise anyone looking for a place to stay to avoid this hotel and look for a better alternative.
Comment from Hotel Management
24 Jan 2023 by Hotel Elba Sara Beach & Golf Resort, Hotel Management
Dear Senolos,First of all we would like to thank you the time you have spent typing your review.We lament your experience at our hotel; for us was also an unfortunate experience due that we need to expel you from our hotel regarding your misbehaviour and disrespect attitude to our staff including our management deparment; we regret that you refused to pay the extras at our restaurant and bars, misused our facilities among other questionables attitudes.Regards,Hotel Elba Sara Beach & Golf Resort
by A verified traveler
Be ready to pay extra for everything
Posted 6 Oct 2022 on HotelsIt's a pretty nice hotel with very good management. A bit outdated but well maintained. Isabel at the reception was so nice and helpful, she is amazing and Hermano (I believe) is just a star. Amazing example when people do their job with all the heart.
The only and biggest issue I had was the lack of water everywhere! I was not allowed to have even glass of water during dinner, that's ridiculous! I paid £180 per night with half board food and when I came to have dinner I was told that I am not even allowed to have a glass of water, I need to pay for any drink I want to have. At least they did not say anything when I gave water to my baby form her bottle, I was really angry and ready to argue about that too. That's a shame, I won't be back here because of so awful company policy. They really could do with free water at the reception and restaurant areas as other hotels do.
by A verified traveler
Posted 6 Apr 2022 on Hotels
by A verified traveler
Posted 31 Mar 2022
Great stay
by A verified traveler
Posted 27 Mar 2022
It had everything you would wish for. The animation team gave a great fun evening show and despite restrictions due to covid all entertainment was very good
by A verified traveler
Comme ci comme ca
Posted 17 Nov 2021 on HotelsOverall ok. But maintenance in generel is not ok. Loose tiles - missing and broken tiles at the pool. Typical charter hotel with pool workout etc. Some like it - I dont. And if you dont speak spanish…. Waiters only speak spanish. Hotel is near the airport - so a lot if noice in the daytime. Between 8am -8 pm
