Ratings based on 65 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good value for money
Posted 25 Feb 2024 on HotelsThis was our second stay at Blue Sea Jandia Luz and it is every bit as good as last year. Nice big rooms, comfortable beds and good food. The pool is nice too. Entertainment which is only once a week was not not very good this time.
Would certainly recommend.
Comment from Hotel Management
25 Mar 2024 by m, Hotel Management
Muchas gracias por sus comentarios, nos ayudan a mejorar
by A verified traveler
Posted 1 Dec 2023
by A verified traveler
Posted 19 Nov 2023 on Hotels
by A verified traveler
Posted 3 Jan 2022 on Hotels
Comment from Hotel Management
20 Jan 2022 by m, Hotel Management
gracias por su puntuación
by A verified traveler
Posted 6 Apr 2019
Reception staff were extremely rude, never left a hotel so upset as we did from this place. This was meant to be a happy baby moon for us but a variety of issues led tous being dealt with by reception with obvious contempt and irritation, never experienced anything like it. Should say here the restaurant staff were polite
Comment from Hotel Management
3 May 2019 by m., Hotel Management
SEntimos mucho que no fuera de su agrado,
Sus comentarios nos sirven para mejorar.
by A verified traveler from OXFORD
Posted 23 Nov 2018
Nice hotel with friendly staff. Just let down by the cold food. Even the plates on the plate warmer were cold. Excellent choice of cold desserts though.
Comment from Hotel Management
28 Nov 2018 by Maria, Hotel Management
Thank you very much
by A verified traveler from London
Good location, needs refurbishment
Posted 8 Jan 2018This once nice hotel in a good location is badly in need of a makeover. It also needs to improve the service attitude of its reception staff and to introduce some ’Spanish flexibility’ to mealtimes (breakfast is strictly 08.00-10.00 and NYE dinner finished promptly at 21.00 - in Spain!). I was lucky to have a view to the pool area but there are rooms facing the noisy main road. Speaking of noise, you can hear everything between rooms - I was kept awake by my neighbour snoring. On a positive note, whenever there was an issue (I had a problem with my balcony door) it was dealt with very quickly.
Comment from Hotel Management
11 Jul 2018 by Relaxia Team, Hotel Management
Thank you very much
We pass your comments to the staff to review and improve
We hope to see you again soon
by A verified traveler
Helt okej budget hotel.
Posted 22 Mar 2024 on HotelsPrisvärt. Centralt beläget. Hotellet är en budget anläggning. Ganska trista rum. Fint pool område. Tillräcklig med solstolar! Bra frukost okej middag, otroligt trista efterrätter. Personalen i restaurangen log eller hälsade inte en gång på 5 dagar. Skicka dom på en service kurs!
Comment from Hotel Management
25 Mar 2024 by m, Hotel Management
Muchas gracias por sus comentarios, nos ayudan a mejorar
by A verified traveler
Posted 23 Nov 2023
Sehr freundliche Rezeption,nette Bedienung im Essraum,das Essen war eintönig und zu wenig frisches Obst
by A verified traveler
A fuir absolument !!!!
Posted 5 Nov 2023 on HotelsA fuir absolument. Par où commencer ? La chambre au bord d’une 2x2 voies au passage incessant ? L’eau marron dans la douche qui impose de se doucher sur la plage ? La nourriture abominable et froide ? L’absence d’animations, de club enfant ou simplement d’aire de jeux (en état délabré donc inutilisable) ? Le tout inclus avec des suppléments ? Les 3 biscuits secs en guise de collation au goûter ? La même lavette violette dégoûtante pour laver les tables du repas (toutes les tables et sans la rincer entre 2) ? Bref… notre pire expérience en hôtel.
