Ratings based on 842 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Ona Las Rampas, Hotel Management
Hi there, Thanks for letting us know about your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again soon.Best regards,Ona Las Rampas
by A verified traveler
Posted 12 Oct 2024
Bad timing as the pool was closed. Nice staff at the front desk
Comment from Hotel Management
17 Oct 2024 by Ona Las Rampas, Hotel Management
Hey, Corey! A million thanks for your thoughtful review.It's wonderful to hear that our front desk team made a good impression – they're always aiming to go above and beyond. We're really sorry about the pool timing – it can be a bummer when you're looking forward to a splash and it's not available. Just to clarify, our pool is seasonal and its availability is something we try to communicate ahead of time. We're glad the room cleanliness was up to scratch and that you found the overall hotel condition satisfactory. We noticed your comment on the room amenities; while we may not have everything in the rooms, we do offer some items like kettles at reception.We hope to welcome you back.Best wishes,Ona Las Rampas
by A verified traveler
Posted 10 Oct 2024
Very friendly staff, good breakfast, very clean and a nice big room.
The swimming pool was closed, even they told us, before booking, it will be open.
They use a pesticide control spray that really is very penetrant. Hard luck if you get one of the rooms who only have a window to the corridor.
Comment from Hotel Management
11 Oct 2024 by Ona Las Rampas, Hotel Management
Hi there Maria,We'd like to say thanks for taking some time to share your feedback.We're thrilled to hear that you found our staff to be friendly and our breakfast to your liking. It's also great to know that the cleanliness and size of our rooms met your expectations—we pride ourselves on maintaining a high standard. Regarding the pool, we sincerely apologize for any miscommunication that may have occurred. Regarding the scent of the pest control spray, we aim to keep our hotel pest-free and comfortable, and we regret if this caused any inconvenience. For future stays, we're always happy to assist with any in-room concerns, including room placement to ensure a window with an external view when available.It's gratifying to see the high scores you've given us for room cleanliness and service. We continuously work hard to ensure our guests have a pleasant stay.We hope you'll pop by and stay with us another time.Take care,Ona Las Rampas
by A verified traveler
Posted 6 Oct 2024
Your window view was a dirty alley with two dead rats the air con was pathetic they also didn’t change your sheets they just made the bed
Comment from Hotel Management
9 Oct 2024 by Ona Las Rampas, Hotel Management
Hi James,We're glad you took some time to share your thoughts about your stay.We're really glad you found our service to be up to the mark! It's something our team works hard on and we're proud to hear it's appreciated. It sounds like your experience with the room view and the air conditioning was not what you expected. We want to assure you that we take the cleanliness and comfort of our rooms seriously, and although we don't have individual air-conditioning controls as per our hotel's established amenities, we are always striving to ensure our guests have a comfortable stay. We're sorry to hear about your concern regarding the bed sheets. We pride ourselves on our daily housekeeping service, and we'll look into this to make sure our high standards are upheld in every room.We hope you'll have the chance to stay with us again.All the best,Ona Las Rampas
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Ona Las Rampas, Hotel Management
¡Buenos días Carol!Muchísimas gracias por valorar tu reciente estancia en nuestro hotel. Sólo nos queda darte las gracias por tu confianza y esperar con ilusión su regreso en próximas ocasiones.¡Hasta pronto!Ona Las Rampas
by A verified traveler
Posted 26 Sep 2024
The hotel is in the centre of the resort and fine for a short stay
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hi there, Thanks for letting us know about your stay.We appreciate your highlight of our prime location, and that it helped you make the most of your stay.We look forward to seeing you again soon.Best regards,Ona Las Rampas
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hi there, Thanks for letting us know about your stay.A high rating is always a great boost for our team.We look forward to seeing you again soon.Best regards,Ona Las Rampas
by A verified traveler
Posted 16 Sep 2024
The property was so central to everything, train station, beach, shops, pubs and restaurants.
Comment from Hotel Management
17 Sep 2024 by Ona Las Rampas, Hotel Management
Hi there Pamela! It’s great to receive such positive feedback! Thanks for taking the time to share.It's fantastic to hear that you found our location so convenient to the train station, beach, shops, pubs, and restaurants. We're also thrilled to see your kind words about our service – our team really goes the extra mile to ensure a great experience for our guests. On the flip side, I noticed your ratings for room cleanliness and hotel condition didn't hit the high mark. While we're always sprucing things up after our major renovation in 2016, your feedback is a reminder that there's room for improvement. We take this to heart and continually strive to better our guest experience in every aspect.We all hope to see you again on your next visit.Take care,Ona Las Rampas
by A verified traveler
Posted 9 Sep 2024
There was only six sunbeds the rest were brokern and the rest of us has to sit ont th wall
For hours
There no bar to get cool drink by the pool
Worse place
Comment from Hotel Management
10 Sep 2024 by Ona Las Rampas, Hotel Management
Hi Keziah,We're very appreciative of you taking a moment to share your feedback with us.It seems we've fallen short of providing you with a relaxing poolside experience, and for that, we are truly sorry. I'd like to assure you that we normally have a full set of well-maintained sunbeds available for our guests to use. It's disappointing to hear that you found many to be out of order and had to sit on the wall. This is not the standard we strive for, and I'll be looking into this matter personally. While we don't have a bar by the pool, our cafeteria is open and ready to serve a variety of cool drinks to keep our guests refreshed, though I understand the convenience of poolside service cannot be understated.We're looking forward to the chance of welcoming you back soon.Cheers,Ona Las Rampas
by A verified traveler
Posted 27 Aug 2024
Easily accessible public transport, close to the beach, good service in the hotel
Comment from Hotel Management
28 Aug 2024 by Ona Las Rampas, Hotel Management
Hi there Natalia! It’s great to receive such positive feedback! Thanks for taking the time to share.It's fantastic to hear that our location made your travels around Fuengirola a breeze and that the beach was just a stone's throw away for some fun in the sun. We're also thrilled to know that you found our service top-notch; our team works hard to make sure every guest feels well taken care of. While our amenities didn't hit the mark for you completely, we take pride in our recently renovated hotel and the variety of room sizes we offer. Remember, our friendly reception is always eager to help make your stay even more comfortable, even if it's just for a kettle or an iron!We all hope to see you again on your next visit.Take care,Ona Las Rampas
