Ratings based on 613 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
by A verified traveler from Foster City
Posted 21 Oct 2024
Virginia working at the front desk was the most helpful. The other staff not so much/
Comment from Hotel Management
21 Oct 2024 by Lourdes Martin Lopez
Guest Experience Manager
Ho, Hotel Management
Dear Eskel, Thank you very much for your kind feedback.The satisfaction of our guests during their stay among us is very rewarding. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 20 Oct 2024
Staff exemplary, especially Gabriel on reception.
Rooms and all areas exceptionally clean, breakfast had everything you could possibly want.
It was next to a lovely beach with waiter service, the pool was large and there were plenty of sun beds. Drinks were reasonably priced and the property was close enough (30 mins walk)to bus station, train station and shops.
Comment from Hotel Management
21 Oct 2024 by Lourdes Martin Lopez
Guest Experience Manager
Ho, Hotel Management
Dear Jill,Thank you for your positive feedback.We are thrilled to know your stay with us was such a positive experience.We are delighted that you enjoyed the attentiveness of our staff, particularly Gabriel at reception, the immaculate condition of our rooms and facilities, and the extensive breakfast selection offered. It is great that you loved the convenience of our seafront location just a short stroll from the beach, where you can enjoy the added luxury of waiter service. Moreover, we are pleased to hear the spacious pool area and the availability of sun beds contributed to your relaxation, and that you found the drink options to be reasonably priced. Your commendation on the hotel’s proximity to local transportation and shopping, along with the exceptional standards maintained in room cleanliness, overall hotel condition, service, and amenities, is sincerely appreciated.We look forward to welcoming you back on a future occasion.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
18 Oct 2024 by GEM, Hotel Management
Thank you for your comments
by A verified traveler from Vienna
Posted 12 Oct 2024
Good hotel, ideal for older people which can enjoy the stay here. Cameras are basic but with all what you need. Good breakfast.
Comment from Hotel Management
13 Oct 2024 by Lourdes Martin Lopez, Guest Experience Manager, Hotel Management
Dear Simone,We appreciate that you took the time to share your experience with us. We take your feedback seriously and will look into these areas to ensure they meet our high standards.We are delighted that you found the hotel to be suitable and enjoyed the breakfast offerings. It is wonderful to hear that the cleanliness of the room met your approval and that you had all you needed for a pleasant stay. With most rooms boasting fantastic sea views and our location just a short walk from the town centre, we hope these aspects enhanced your experience with us.Mood: We look forward to the pleasure of welcoming you back.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
18 Oct 2024 by GEM, Hotel Management
Thank you for your comments
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
18 Oct 2024 by GEM, Hotel Management
Thank you for your comments
by A verified traveler
Posted 3 Oct 2024
Excellent customer service and fabulous buffet breakfast. Great location by the beach and close to town centre.
Comment from Hotel Management
3 Oct 2024 by Lourdes Martin Lopez, Guest Experience Manager, Hotel Management
Dear Kirsi,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We are delighted to know your stay with us was a memorable one, filled with positive moments.We are thrilled that you enjoyed our excellent customer service and the fabulous options available at our buffet breakfast, as well as the convenience of our location right on the seafront and proximity to the town centre. It's wonderful to hear that the cleanliness and amenities in your room contributed to a comfortable and satisfying stay. Your kind words affirm the efforts we put into maintaining our high standards across all areas of our hotel.We look forward to welcoming you back on a future occasion.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 2 Oct 2024
Beautiful hotel. The rooms were bright and the bed was comfy. The food was excellent and the pool area was clean and relaxing, the only thing I would change is the towels, they were rough and grey rather than fluffy and white
Comment from Hotel Management
3 Oct 2024 by Lourdes Martin Lopez, Guest Experience Manager, Hotel Management
Dear Louise,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsWe are thrilled to hear that your stay with us was enjoyable.While we are glad to hear about the aspects of your stay that pleased you, we regret that the towels did not meet your expectations. Our aim is to provide comfort in every aspect of your stay, and we take your comments seriously. We will certainly look into enhancing the quality of our towels to ensure they are up to the desired standard.We are delighted that you enjoyed the comfort of our rooms, the quality of our culinary offerings, and the cleanliness and tranquility of our pool area. With the hotel's recent refurbishment and our commitment to excellent guest experiences, it is rewarding to know that these aspects contributed positively to your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 19 Sep 2024
Hotel lovely, good location, superb beds BUT, Pool area not available till 10am and have to que behind the gate. Have to pay for safe and kettle but free vanity kit, comb and toothbrush, pencil and notepad, not very sustainable. Also tea by the pool in a small paper cup. Small things maybe but this was our third Spanish holiday this year and never had to wait till 10am to sit and read in the early sunshine. It's a shame but definitely will not return to this hotel.
Comment from Hotel Management
21 Sep 2024 by Lourdes Martin Lopez
Guest Experience Manager
Ho, Hotel Management
Dear James,Thank you for your review.We regret that some aspects of your stay did not meet the standards you expected. Our pool area opens at 10 am to ensure it is well-prepared and safe for all our guests to enjoy, though we understand your eagerness to relax in the early sunshine. Additionally, we would like to clarify that while there are charges for certain amenities such as the safe and kettle, this is to provide options that guests may choose based on their individual preferences. Regarding refreshments by the pool, we offer a variety of beverages and acknowledge that the presentation may not have been to your liking.We are delighted that you found our hotel lovely and appreciated our prime location and the quality of our beds. Our aim is to provide a comfortable and relaxing experience, and it is gratifying to know that these aspects contributed positively to your stay.We hope to welcome you again in the future. Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
