Ratings based on 621 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mission
Posted 7 Nov 2024
Buffet was terrible, both breakfast and dinner. Location not great… NO AIR CONDITIONING.
I was told they turn it off for winter but we have travelled world wide and never had this happen until Spain. There winter months are hot and guests who paid should have a option to use
Comment from Hotel Management
8 Nov 2024 by Lourdes Martín
Guest Experience Manager
Occident, Hotel Management
Dear Courtney,We appreciate that you took the time to share your experience with us.We regret to hear that your dining experiences did not meet your expectations. Our buffet is usually praised for its variety, and we are disappointed to learn that it fell short for you. We take all comments seriously and will review our offerings to ensure they meet our guests' satisfaction.We apologize for any inconvenience you experienced regarding the air conditioning. Our system is seasonally adjusted to provide comfort, and we understand that preferences can vary because during the morning time we reach 24-25 degrees and during the night around 16-18, thats way, we keep air conditioning right now. Please accept our apologies if this caused any discomfort during your stay.Concerning your comments on the location, the Occidental Fuengirola is situated on the seafront promenade, offering easy access to Fuengirola Beach and the town centre, which is just 500 meters away. We hope you were able to appreciate the convenience and beauty of our location despite any initial impressions.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Lourdes MartínGuest Experience ManagerOccidental Fuengirola****Fuengirola.gem@occidentalhotels.com
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 27 Oct 2024
by A verified traveler from Foster City
Posted 21 Oct 2024
Virginia working at the front desk was the most helpful. The other staff not so much/
Comment from Hotel Management
21 Oct 2024 by Lourdes Martin Lopez
Guest Experience Manager
Ho, Hotel Management
Dear Eskel, Thank you very much for your kind feedback.The satisfaction of our guests during their stay among us is very rewarding. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 20 Oct 2024
Staff exemplary, especially Gabriel on reception.
Rooms and all areas exceptionally clean, breakfast had everything you could possibly want.
It was next to a lovely beach with waiter service, the pool was large and there were plenty of sun beds. Drinks were reasonably priced and the property was close enough (30 mins walk)to bus station, train station and shops.
Comment from Hotel Management
21 Oct 2024 by Lourdes Martin Lopez
Guest Experience Manager
Ho, Hotel Management
Dear Jill,Thank you for your positive feedback.We are thrilled to know your stay with us was such a positive experience.We are delighted that you enjoyed the attentiveness of our staff, particularly Gabriel at reception, the immaculate condition of our rooms and facilities, and the extensive breakfast selection offered. It is great that you loved the convenience of our seafront location just a short stroll from the beach, where you can enjoy the added luxury of waiter service. Moreover, we are pleased to hear the spacious pool area and the availability of sun beds contributed to your relaxation, and that you found the drink options to be reasonably priced. Your commendation on the hotel’s proximity to local transportation and shopping, along with the exceptional standards maintained in room cleanliness, overall hotel condition, service, and amenities, is sincerely appreciated.We look forward to welcoming you back on a future occasion.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
18 Oct 2024 by GEM, Hotel Management
Thank you for your comments
by A verified traveler from Vienna
Posted 12 Oct 2024
Good hotel, ideal for older people which can enjoy the stay here. Cameras are basic but with all what you need. Good breakfast.
Comment from Hotel Management
13 Oct 2024 by Lourdes Martin Lopez, Guest Experience Manager, Hotel Management
Dear Simone,We appreciate that you took the time to share your experience with us. We take your feedback seriously and will look into these areas to ensure they meet our high standards.We are delighted that you found the hotel to be suitable and enjoyed the breakfast offerings. It is wonderful to hear that the cleanliness of the room met your approval and that you had all you needed for a pleasant stay. With most rooms boasting fantastic sea views and our location just a short walk from the town centre, we hope these aspects enhanced your experience with us.Mood: We look forward to the pleasure of welcoming you back.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
18 Oct 2024 by GEM, Hotel Management
Thank you for your comments
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
18 Oct 2024 by GEM, Hotel Management
Thank you for your comments
by A verified traveler
Posted 3 Oct 2024
Excellent customer service and fabulous buffet breakfast. Great location by the beach and close to town centre.
Comment from Hotel Management
3 Oct 2024 by Lourdes Martin Lopez, Guest Experience Manager, Hotel Management
Dear Kirsi,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We are delighted to know your stay with us was a memorable one, filled with positive moments.We are thrilled that you enjoyed our excellent customer service and the fabulous options available at our buffet breakfast, as well as the convenience of our location right on the seafront and proximity to the town centre. It's wonderful to hear that the cleanliness and amenities in your room contributed to a comfortable and satisfying stay. Your kind words affirm the efforts we put into maintaining our high standards across all areas of our hotel.We look forward to welcoming you back on a future occasion.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
