Ratings based on 653 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Close to all amenities trains busdes back great food places all around I will be back for sure 👍the only down was Expedia got my dates wrong could not speak to them mostly AI
by A verified traveler
Posted 13 Nov 2024
The staff
Comment from Hotel Management
14 Nov 2024 by Reception Department., Hotel Management
Thank you Frank for your great review! Have a great day
by A verified traveler
Posted 24 Oct 2024
The room was good and clean although the bathroom requires improvement and renewed. My comments that the apartment was noisy is due to building work being carried out next door to the hotel.
Comment from Hotel Management
26 Oct 2024 by Reception Department., Hotel Management
Dear William,Thank you for having taken some of your valuable time to send us your comments; we believe it is only through listening carefully to the comments and suggestions of our guests that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.Best regards
by A verified traveler
Posted 14 Oct 2024
Unfortunately the first room offered was a tiny box room with a very small window. Staff quickly resolved this by changing my room. As I travel alone I had asked for a room with a view as I don’t go out in the evening, sadly my room with a view was of a hotel being built directly opposite hotel Agur…. Close enough for the builders to have a conversation with me during their lunch break!!!
While at reception I also noted other guests complaining about the same point. I don’t suppose hotel Agur had any choice as to the building of another hotel right at the side of their hotel. If like me you want a nice evening view I think you need to find a less built up area.
All other aspects were good and hotel was clean and safe.
Comment from Hotel Management
17 Oct 2024 by Reception Department., Hotel Management
Dear Donna,First of all, thank you for reporting us your experience after your last stay at Hotel AGUR.As you say, the issue of the construction next door is something that we cannot solve, no matter how much we would like to. We can only inform you that it is almost time for it to be finished and if you come again in the future, we are sure that there will be no more noise.Best regards
by A verified traveler from London
Posted 13 Oct 2024
Room smells of drains. Bathroom is modern. Hotel staff are very friendly and helpful. Breakfast adequate. Good value.
Comment from Hotel Management
17 Oct 2024 by Reception Department, Hotel Management
Dear Christopher,Thank you for having taken some of your valuable time to send us your comments; we believe it is only through listening carefully to the comments and suggestions of our guests that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.
by A verified traveler
Posted 9 Oct 2024
Efficient friendly staff in a good location
Comment from Hotel Management
10 Oct 2024 by RECEPCION, Hotel Management
Thank you Moira for your kind review. We hope to see you again soon. Best regards
by A verified traveler from Blackburn
Posted 8 Oct 2024
Nice room, clean, with private bathroom. Staff very helpful and professional. Very warm 5 star welcome.
Comment from Hotel Management
10 Oct 2024 by RECEPCION, Hotel Management
Dear Sue, we are happy to know you enjoyed your stay with us, thank you for leaving your review. Hope to see you soon, best regards
by A verified traveler from Leeds
Posted 22 Sep 2024
Had to book this hotel as other apartment I booked wasn’t what I expected
Booked it at door and front manager was very understandable
Comment from Hotel Management
10 Oct 2024 by RECEPCION, Hotel Management
Dear Wouter, we are happy that we were able to help you, we are glad you enjoyed your stay. We hope to see you again soon, Kind regards
by A verified traveler
Posted 20 Sep 2024
The noise from the building work. Shower was not very good.only 1 blackout curtain should have had 2. I told hotel about these problems
Comment from Hotel Management
10 Oct 2024 by RECEPCION, Hotel Management
Dear Gary, thank you for letting us know, your opinion is very valueable for us to improve daily. Best regards
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
10 Oct 2024 by RECEPCION, Hotel Management
Thank you Michael, best regards
