Ratings based on 177 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2023
by A verified traveler
Posted 15 Apr 2023 on Hotels
by A verified traveler
Posted 1 Nov 2020 on Hotels
by A verified traveler
Fantastic room
Posted 4 Dec 2019 on HotelsThe room is better than it looks in the photos. Big room with king sized beds, interesting sound system. Nice night time deco. Very cozy stay.
Comment from Hotel Management
13 Dec 2019 by OYO Customer Excellence Team, Hotel Management
Thank you for choosing to stay with us for your trip.
We are glad to hear that your stay with us has been a good one.
We strive to make our future guests' stay a memorable and enjoyable one.
We certainly look forward to delighting you once again duringA your next stay with us!
by A verified traveler
Posted 26 Nov 2019 on Hotels
Comment from Hotel Management
13 Dec 2019 by OYO Customer Excellence Team, Hotel Management
Thank you for choosing to stay with us for your trip.
In order to meet up to all our future guests' expectations, and to make all of our guests feel at home, all of our staff will strive to improve our services and facilities.
We hope to serve you again in the future.
by A verified traveler
Not as good as last week.
Posted 25 Nov 2019 on HotelsIt was our second stay at the Oyo Nizi. Last time was perfect. This time was OK. The Jacuzzi was broken. That was a bit disappointing because they did not tell us before we checked in....and they must have known.
Besides that, the place needed a dusting. Room 102 is not my favorite. Ask for any other one.
Comment from Hotel Management
13 Dec 2019 by OYO Customer Excellence Team, Hotel Management
Thank you for choosing to stay at our hotel.
We are sincerely for causing inconvenience to you as you had a bad experience with the broken jacuzzi during your stay.
We will look into this problem immediately, and we will improve to make the communication better.
In order to let all of our guests to have a comfortable and yet enjoyable stay with us, we will continuously strive to improve our services.
Nevertheless, we are sincerely sorry for not meeting up to your expectations.
However, we hope that you will consider choosing to stay with us.
Last but not least, thank you for leaving us such a valuable review despite your busy schedule.
by A verified traveler
Posted 17 Nov 2019
I like how it seemed the room was like a little house. Also behind my room there was a sound of water which was nice and relaxing. The owners we nice and was able to communicate with us even if we didn’t speak Japanese I would love to stay here again can’t wait for my 2020 trip ^_^
Comment from Hotel Management
22 Nov 2019 by OYO Customer Excellence Team, Hotel Management
Thank you for choosing to stay with us for your trip.
We are glad to hear that your stay with us has been a good one.
We strive to make our future guests' stay a memorable and enjoyable one.
We certainly look forward to delighting you once again during your next stay with us!
by A verified traveler
Posted 16 Oct 2019
Normally I dont do reviews, I dont have face book or twitter or any social media outlets but this hotel was awesome. My room was large with a good size bed, covered parking for the car. A nice big tub and shower area, a good size TV and a nice little couch even a microwave oven...there was even a small vending machine in my room. The location was great and a short drive to many things. I have nothing negative to say about this hotel....i even extended my stay a few extra days.
Comment from Hotel Management
22 Nov 2019 by OYO Customer Excellence Team, Hotel Management
Thank you for choosing to stay with us for your trip.
We are very thankful for your wonderful comments, and these comments are indeed great encouragement to us.
We will strive to work hard to fulfil the requests given to satisfy all our guests.
If possible, we look forward to serving you again.
by A verified traveler from Montague
Posted 9 Sep 2019
Went way beyond service. Loved the room especially the size and whirlpool
by A verified traveler from Canada
Posted 31 May 2019
The hotel is awesome! Its the best stay in our whole Japan trip. It has its own character. Theres bose system in the rooms and all the luxury amenities for a spa hotel. There is a bus from Kawaguchi lake to the hotel which is about 950 yen. If you have a car dont even think a second to book the hotel. If you are traveling by public transportation like us its still a great idea when price-performance is compared with other options.
