Ratings based on 78 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jan 2024
The ryokan at entrance was beautiful. The lobby and the whole lower floor was spectacular. Loved how walking inside your completely transported to a Japanese experience with bridged walkways shaped of arcs and where there was ponds underneath lthose bridges. Right before entering the onsen, on either men or women, there's an amazing walkway Japanese decorated pathway that leads to their very own and waterfall. It is picture worthy to be posted on any and all social media. The onsens was also amazing. I've only been on the women's side and my husband and son in the men's side, but from the map each side has a inside and outside onsen. It is a public onsen but it was so beautiful and spacious before going into the onsen, to into the onsen inside or outside and even after to clean yourself with all the skincare and hair treatments. They really go all out for you to enjoy their amenities. Our room was on tatami mats, with a full bathroom with shower area and tub. It was very nice and room for all of us, even with a warm blanket for a eating area. My only dissatisfaction was the poor insolation and air in the room. It was exceptionally windy outside. I noticed some ripped wallpaper areas and thought the wind was coming thru there but my husband reassured me it was all over the flooring and all over even where he slept was also cold. Other than that it felt good but was sleeping in the highest temp of 26°C. Other than that would have been 5 stars.
by A verified traveler
Posted 16 Dec 2019
Worst VIEW in my life. Very sorry to disclose this but it was very unfair to us. Despite of paying a high amount, we couldn't see even a bit of green, NOTHING. Just white wall, and very nasty view, only. This is the offer that we received from the hotel.
by A verified traveler
Posted 6 Nov 2019 on Hotels
by A verified traveler
Posted 5 Aug 2019 on Hotels
by A verified traveler
Posted 4 Mar 2019 on Hotels
by A verified traveler
Posted 23 Oct 2024
by A verified traveler
Posted 19 Oct 2024
今回は素泊まりでの宿泊でした。
想像していたよりとても綺麗で、大浴場に露天風呂もあり満足でした。
宿泊日が中国人(？)の団体と重なってしまったのでとても騒がしく、ホテル側の問題ではないのですが、そこが気になりました。
by A verified traveler
抜群温泉、塩対応。
Posted 20 Sep 2024 on Hotels抜群の泉質、とても清潔に保たれた温泉、大浴場に乾杯。
フロントを初めスタッフの一部の塩対応、ニコリともしない接客に脱帽。
山梨気質なのか、次に繋げる意思がない。
見事だ。
by A verified traveler
Posted 2 Sep 2024
by A verified traveler
Posted 31 Aug 2024
部屋に髪の毛が結構落ちていた
