Ratings based on 787 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Great place to stay
by A verified traveler
Posted 28 Oct 2024
Clean and quiet comfortable bed
Comment from Hotel Management
29 Oct 2024 by R Brown, GSR , Hotel Management
Good Evening and thank you for your kind words about our property. We appreciate your business look forward to seeing you again soon! Safe Travels!
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Emma , Hotel Management
Thank you for staying at Hampton Inn Frostburg. We appreciate you choosing our hotel. Thank you for the great rating. Hope to see you soon!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Debbie, Hotel Management
Thank you for staying with us at the Hampton Inn Frostburg. Thank you also for the wonderful rating. We appreciate it.Hope to see you soon.
by A verified traveler from Baltimore
Posted 7 Oct 2024
Great stsy
Comment from Hotel Management
8 Oct 2024 by Debbie, Hotel Management
Thank you for choosing to stay at the Hampton Inn Frostburg. We appreciate it. Thank you also for the wonderful rating. Can't wait to see you again.
by A verified traveler
Posted 4 Sep 2024
Friendly staff, clean
Comment from Hotel Management
4 Sep 2024 by R Brown, GSR , Hotel Management
Thank you for you recent stay at the Hampton Inn Frostburg. We appreciate your business and your kind review. We certainly hope to host you again soon! Safe travels!
by A verified traveler
Posted 26 Aug 2024
Air conditioning was broken in our room and we couldn't be switched to another room. Staff was great in trying to accommodate
Comment from Hotel Management
27 Aug 2024 by R Brown, GSR , Hotel Management
We are so sorry for the inconvenience you experienced during your stay. Your concerns have been addressed with Maintenance and will be taken care of. We do hope you will join us again and give us the opportunity provide you with an amazing stay. Sorry again for the inconvenience and we hope to see you again soon! Safe Travels!
by A verified traveler
Will not stay here next trip
Posted 5 Aug 2024 on HotelsI was planning on staying next door at the hotel that is like $50/night cheaper. That is the place we have always stayed at and been very happy, but with the weather as hot as it was, we caved in and chose the Hampton with a pool! Only to find the pool wasn't open! And that the Hampton wouldn't give us any discount! So we wasted over a hundred dollars! Next the ice-maker on our floor didn't work! And to top it off we sat at breakfast for an hour waiting for coffee, that had gone empty, with no one around to refill, even though we told the desk that it was gone! After this experience, we not pay to stay at a Hampton Inn again!
Comment from Hotel Management
7 Aug 2024 by R Brown, GSR , Hotel Management
Thank you for your response. We appreciate your business and are very sorry that we did not meet your expectations on this trip. We will be sure to pass your concerns on to our management. Thank you again for your feedback and we hope you will give us the chance to exceed your expectations on a future visit. Safe travels!
by A verified traveler
Temporarily Out of Order
Posted 5 Aug 2024 on HotelsStaff was exemplary
Pool, washer and dryer, and ice maker on our floor had “Temporary out of Order” signs that appeared to have been posted for awhile
Comment from Hotel Management
6 Aug 2024 by R Brown, GSR , Hotel Management
Thank you for your response to our survey. We do apologize for the inconvenience caused to you and can assure you our maintenance team is working diligently to fix the issues reported. We do hope you will give us another chance to exceed your expectations! Safe travels!
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Ryan B, GSR, Hotel Management
Thank you for your review. We appreciate your business and look forward to seeing you again soon!
