Ratings based on 119 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
The manager is very helpful and very friendly
They have made my stay here at Super 8
So very pleasant
The house keepers are the best I have ever had
Do a super great job
Comment from Hotel Management
2 Nov 2024 by Customer Care Team, Hotel Management
Thank you for your wonderful feedback! We’re delighted to hear that our manager and housekeeping team made your stay at Super 8 pleasant and comfortable. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back.
by A verified traveler
Posted 27 Oct 2024
Everything was great during our stay . The only thing is that there were no towels available for use in the bathroom .
Comment from Hotel Management
28 Oct 2024 by Customer Care Team, Hotel Management
Thank you for your feedback. I'm pleased to hear that you had a great stay with us! I apologize for the inconvenience regarding the towels. In the future, please feel free to contact the front desk, and we would be more than happy to bring fresh towels to your room promptly. We look forward to welcoming you back in future.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Customer Care Team, Hotel Management
Thank you for your glowing review! We are delighted that your stay with us was exceptional, and it was a pleasure to have you as our guest. Your feedback inspires our team to continue delivering top-tier service.We look forward to welcoming you back for another wonderful experience soon.
by A verified traveler
Posted 12 Sep 2024
The ice machine didn’t work. When we asked for ice, we were told to wait cause he was eating.
Other than that, all was well.
Comment from Hotel Management
12 Sep 2024 by Customer Care Team, Hotel Management
Thank you for your feedback. We’re glad to hear that overall, your stay was enjoyable!However, we apologize for the inconvenience caused by the ice machine and the delayed service. Your experience is important to us, and we’ll make sure to address this to ensure prompt assistance for all of our guests in the future.We appreciate your understanding and look forward to welcoming you back for an even better stay next time.
by A verified traveler
Posted 11 Sep 2024
The pictures posted are not even close to what the room actually looks like. Carpet in the hallways were gross looking and smelled horrible. The bedding had cigarette burns in a non smoking room. Bathroom was dingy with stains in the tub toilet and sinks. The location was in the back of a parking lot that didn't feel the safest. The continental breakfast was 2 stale cereal options.
Comment from Hotel Management
11 Sep 2024 by Customer Care Team, Hotel Management
Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience, and we deeply regret that your stay didn't meet your expectations. We take your comments very seriously, as our goal is to provide a comfortable and welcoming environment for all of our guests. Your concerns about cleanliness, the room condition, and the breakfast options have been shared with our team, and we are committed to making the necessary improvements. If you decide to give us another chance in the future, we would love the opportunity to provide you with a much better experience. Thank you again for your feedback, and we hope to welcome you back.
by A verified traveler
Posted 10 Sep 2024
nice
Comment from Hotel Management
10 Sep 2024 by Customer Care Team, Hotel Management
Thank you for your fantastic 10/10 rating and kind comment! We're delighted to hear that you had a "nice" stay with us. Your feedback motivates our team to continue providing excellent service, and we look forward to welcoming you back soon for another wonderful experience!
by A verified traveler from Winnemucca
Posted 20 Aug 2024
Clean & quiet environment, plus very nice employees that will always greet you with a smile every time they see you. It was really easy checking in and checking out because Eric was big help, just ask him to help you and he will do a great job.
Comment from Hotel Management
20 Aug 2024 by Customer Care Team, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our clean and quiet environment and that our team, especially Eric, made your check-in and check-out process smooth and enjoyable. We always strive to create a welcoming atmosphere, and it's wonderful to know that our staff's smiles and helpfulness made a positive impact on your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
4 Aug 2024 by Customer Care Team , Hotel Management
Thank you for your feedback!!!
by A verified traveler
Posted 2 Aug 2024
Not what the pictures say it is
Comment from Hotel Management
2 Aug 2024 by Customer Care Team , Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 23 Jul 2024
Convenient location
Comment from Hotel Management
23 Jul 2024 by Customer Care Team, Hotel Management
Thank you for your feedback!
