Ratings based on 349 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Closed - Nobody there to check us in for paid room
Posted 16 Aug 2020 on HotelsNobody was there at 8:30 even though the email says we can check in until 11 pm. Nobody answered the phone. Doors locked.
by A verified traveler
Poor cleaning room nasty
Posted 16 Aug 2020 on HotelsIt was discusting roaches everywhere it was horrible
by A verified traveler
Posted 2 Feb 2020 on Hotels
Comment from Hotel Management
9 Feb 2020 by Sally, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler from Fresno Ca
Posted 31 Jan 2020
I checked in at 3 a.m. the man working said 11 a.m is check out and no later. We finally got to the room and it was a mess.
The next morning i turned in the key to the office manager, explaining what happened and she made sure to give us a clean room free for the day from 11 am to 5 pm to make sure we got some rest. She was amazing and i greatly appreciated her effort.
Comment from Hotel Management
3 Feb 2020 by Sally, Hotel Management
Thank you
by A verified traveler
Posted 1 Nov 2019 on Hotels
I had to pay double for tus hotel, since I reserved for my husband but paid with my card they didn’t validate so I had to pay double. The service was bad and there was no water . My husband could not take a shower
Comment from Hotel Management
1 Nov 2019 by sally, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 11 Sep 2019
It was disgusting. So bad that I decided not to stay there and look for another room else where... when I looked at the bed the sheets where dirty, the pillow cases dirty, I went to the office esto get clean ones. When he took me to the laundry room and pointed at the area where they supposed to have clean ones I saw a pillow case that had a stain of blood. As well as cockroaches. That’s when I had to leave. My aunt also told me she saw papers that where left over by someone else behind the night stand cause she had to move it plug the lamp in.
Comment from Hotel Management
4 Oct 2019 by Sally, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 22 Aug 2019 on Hotels
Comment from Hotel Management
4 Oct 2019 by Sally, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Don't stay here!!!
Posted 18 Aug 2019 on HotelsSo disgusting....we found bugs in the bed. The guy checking us in did not believe we had paid for the room and gave us a hard time despite my showing him the receipt from hotels.co and the confirmation number. We just needed a quick place to rest on our long drive from Arizona to Washington and this provided anything but rest. Children playing in the dirty parking lot at 2am...drugs being sold by the fence at the edge of the hotel property....it was beyond horrible.
Comment from Hotel Management
24 Aug 2019 by Sally, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 17 Aug 2019 on Travelocity
Not well maintained. Ice machine broken. Has roaches crawling around. Toilet clogs up. The sheets didn't even fit on the bed. The staff never came over to replace the sheets.
Comment from Hotel Management
24 Aug 2019 by Sally, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Never again
Posted 12 Aug 2019 on HotelsI first I found a cockroach and then I found a crack pipe. I want my money back.
