Ratings based on 968 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Sophia CSR, Hotel Management
Hi Pete,Thank you so much for your 5-star review! We are truly grateful to have had you as our guest. Delivering exceptional comfort and service is our passion, and we can’t wait to welcome you back again soon!
by A verified traveler
Posted 16 Dec 2024
Staff is very friendly and nice
Comment from Hotel Management
16 Dec 2024 by Sophia CSR, Hotel Management
Hi Richard,Thank you for your kind words! We are so happy to hear that you had a positive experience with our friendly and nice staff. We truly appreciate your feedback and look forward to welcoming you back for another great stay!
by A verified traveler
Posted 15 Dec 2024
Staff is friendly and helpful
Comment from Hotel Management
16 Dec 2024 by Sophia CSR, Hotel Management
Hi Richard,Thank you for your feedback! We are so glad to hear that you found our staff friendly and helpful. Providing excellent service is a top priority for us, and we truly appreciate your recognition. We look forward to your next visit!
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Sophia CSR, Hotel Management
Hi Richard,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
by A verified traveler
Posted 10 Dec 2024
there was that annoying loud truck/car starting up at 5am waking up half the people on the premises and then idling there like a moronic jock
Didn't care for the cash deposit and had to wait for your room to be reviewed before you get cash back
Comment from Hotel Management
10 Dec 2024 by Sophia CSR, Hotel Management
Hi James,Thank you for sharing your experience, and we apologize for the inconvenience caused by the loud vehicle early in the morning. We understand how disruptive that must have been, and we will address this issue to prevent future disturbances. We also appreciate your feedback on the cash deposit process and will review ways to improve this for quicker refunds. Your comments help us improve, and we hope to provide a better experience on your next stay.
by A verified traveler
Posted 9 Dec 2024
They require a $60 CASH deposit, even though they do otherwise accept credit cards. They claimed the cash requirement was listed on expedia. When I showed them that expedia says nothing about paying in cash, they said that the wording is wrong and that they already contacted expedia about it. So why did they tell me that expedia said cash if they already knew it was wrong and had already contacted expedia about it? In any case, cash deposits are clearly a scam. Other folks who stayed at this motel said housekeeping claimed their towels were stained (without having attempted to wash them) and they didn't get their full deposit back, so I didn't use the towels to avoid being scammed.
Comment from Hotel Management
10 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your concerns. We apologize for any confusion or frustration regarding the deposit policy. Our intention is not to mislead or cause inconvenience, and we understand how important it is for our guests to have clear and accurate information. We are currently reviewing the communication with Expedia to ensure consistency in the listing. Regarding the towels and deposit concerns, we take these matters seriously and will investigate further to ensure that our housekeeping practices and deposit procedures are transparent and fair. We appreciate your feedback and will use it to improve our services moving forward.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Sophia CSR, Hotel Management
Hi Angel,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Sophia CSR, Hotel Management
Hi Monica,We value your business and appreciate you taking the time to rate your stay. If you would like, please share your experience in detail, including any pros and cons. We welcome all guest feedback, whether positive or negative, to help us enhance our services.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Sophia CSR, Hotel Management
Hi Larry,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 5 Dec 2024
Good location and basic amenities
Comment from Hotel Management
5 Dec 2024 by Sophia CSR, Hotel Management
Hi Marvin,Thank you for your feedback! We are glad to hear that you found the location convenient and that the basic amenities met your needs. If there's anything else you would like to see or suggestions for improvement, feel free to let us know. We hope to welcome you back soon!
