Ratings based on 754 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Minneapolis
Posted 2 Jan 2025
Nice newer property. Good breakfast. Basic mid range hotel. Nice staff.
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 18 Dec 2024
I liked everything
Comment from Hotel Management
26 Dec 2024 by Front Desk Manager, Hotel Management
Dear Letty,Thank you so much for taking the time to leave us such positive feedback about your recent stay at Holiday Inn Express Fresno South. We are thrilled to hear that you had a wonderful experience!We strive to make every aspect of our guests' stay enjoyable, from the seamless check-in process to the comfort of our rooms and the quality of our amenities. Your kind words inspire our team to continue delivering exceptional service.If there's anything more you’d like to share or suggest, please don’t hesitate to reach out. We look forward to welcoming you back for another memorable stay!Sincerely, Janiva SandovalFront Desk Manager
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Front Desk Manager, Hotel Management
Dear Princess,Thank you for sharing your feedback. We understand that the situation must have been frustrating for you. However, we would like to kindly point out that your reservation was canceled due to the inability to provide a valid major bank-issued card, which is a requirement to be able to check in into the hotel.It's unfortunate as you didn't even have the opportunity to stay with us, and we always strive to accommodate our guests in every possible way.Sincerely,Janiva SandovalFront Desk Manager
by A verified traveler
Posted 2 Dec 2024
Friendly staff
Comment from Hotel Management
27 Dec 2024 by Front Desk Manager, Hotel Management
Dear John,Thank you so much for your amazing feedback! At Holiday Inn Express Fresno South, we strive to create memorable experiences for our guests, and it warms our hearts to know that our friendly staff made a positive impact on your visit. We’ll be sure to share your kind words with them—they will be so motivated by your appreciation!If there were any particular moments that stood out during your stay or any suggestions you’d like to share, we would love to hear about them! We can’t wait to welcome you back for another wonderful visit the next time you’re in Fresno!Thank you once again and wishing you safe and happy travels!Warmest regards,Janiva SandovalFront Desk Manager
by A verified traveler from Indianapolis
Posted 25 Nov 2024
Chelsea went above and beyond to an exceptional service. She was the front desk and housekeeper at the time of our check-in. She went to our room delivered blankets, pillows and set up the sofa bed for my dad. She did it with a smile and a great attitude. Thank you Chelsea!
Comment from Hotel Management
26 Nov 2024 by Front Desk Manager, Hotel Management
Dear Erwin,Thank you so much for your kind words! We are thrilled to hear that Chelsea provided you with such exceptional service during your stay.It means a lot to us that you noticed her dedication and willingness to go above and beyond to ensure your comfort. We are so proud to have Chelsea as part of our team and will be sure to share your feedback with her.We hope you enjoyed your stay with us and look forward to welcoming you back again soon!Sincerely,Janiva SandovalFront Desk Manager
by A verified traveler
Posted 22 Nov 2024
Great hotel and clean
Comment from Hotel Management
26 Nov 2024 by Front Desk Manager, Hotel Management
Dear Sergio,Thank you so much for your feedback!We are delighted to hear that you enjoyed your stay and found our hotel clean. We take pride in maintaining a high standard of cleanliness, and it's wonderful to know that we met your expectations.We look forward to welcoming you back for another pleasant stay soon!Sincerely, Janiva SandovalFront Desk Manager
by A verified traveler
Posted 13 Nov 2024
Member, no elevator very noisy in room for discount and was told no
Comment from Hotel Management
14 Nov 2024 by Front Desk Manager, Hotel Management
Dear John F. Kahler,Thank you for taking the time out of your busy schedule to leave us feedback about your stay with us at Holiday Inn Express Fresno South.I would like to apologize for the inconvenience you experience. We do provide a sleep aid kits and white noise machines to help limit the traffic noise upon request at the front desk. Should your travels bring you back to us you may check one of our white noise machines out to see if this would help with outside noise.We see your membership number is not attached to your reservation do you mind sending that to us so that we may attach it on there for you?Again, we apologize for the inconveniences faced during your stay and hope you will give us another opportunity in the near future.Sincerely, Janiva SandovalFront Desk Manager
by A verified traveler
Posted 9 Nov 2024
Friendly and clean
Comment from Hotel Management
26 Nov 2024 by Front Desk Manager, Hotel Management
Dear Ron,Thank you for your kind words! We are so glad to hear that you found our hotel both friendly and clean. It is our goal to create a welcoming and comfortable environment for all of our guests, and we are happy that we were able to achieve that for you. We look forward to seeing you again soon!Sincerely, Janiva SandovalFront Desk Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
27 Dec 2024 by Front Desk Manager, Hotel Management
Dear Ron,Thank you for sharing your experience during your recent stay at Holiday Inn Express Fresno South! We are delighted to hear that you enjoyed most aspects of your visit.While we strive for excellence, we understand there was room for improvement. If you could share any specific feedback on what could have made your stay a perfect, we would be incredibly grateful. Your insights are essential for us as we work to enhance our guests' experiences.We truly value your patronage and hope to have the opportunity to welcome you back soon. Thank you once again for your valuable feedback!Best regards,Janiva SandovalFront Desk Manager
