Ratings based on 978 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Julio,We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience overall. If there is anything we could have done to improve your stay, please feel free to contact us directly. We look forward to welcoming you back in the future.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello luaipouomalo R, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you would like to share so we can address any concerns you may have. We appreciate your understanding and hope to welcome you back for an improved stay.
by A verified traveler from Glendora
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Abby, We're sorry to hear that your stay was not up to expectations. Please feel free to contact us directly with any specific feedback you may have so we can address it accordingly. We value your input and hope to have the opportunity to welcome you back in the future for an improved experience.
by A verified traveler
Posted 23 Oct 2024
It was clean and a great stay. A little outdated but good for 1 night. The room smelled a little but okay
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Michelle,We appreciate your kind words about the cleanliness and your stay with us. Your feedback regarding the room's condition will be shared with our team for further improvement. If there is anything further we can assist you with, please do not hesitate to contact us directly.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Elba G, We're glad you chose to stay with us! Should you have any further feedback to share, we'd love to hear from you. We hope to welcome you back soon for an improved experience.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello Kristina,We appreciate you choosing to stay with us! Please feel free to reach out to us directly if there are any details from your visit that you would like to share. We look forward to welcoming you back for a future stay at our hotel!
by A verified traveler
Posted 15 Oct 2024
Overall good
Comment from Hotel Management
18 Oct 2024 by Manager, Hotel Management
Hello Arunkumar,We appreciate your feedback and are pleased to hear you had a positive experience during your stay. Thank you for choosing our hotel for your accommodation needs.
by A verified traveler
Posted 14 Oct 2024
Drive way is narrow when finding the first time. Check in great, parking lot felt secure, hot water, ac, and breakfast that starts at 6am. I was appreciative of that for this trip.
Comment from Hotel Management
18 Oct 2024 by Manager, Hotel Management
Hello Fred,We're delighted to hear that you had a positive experience with our check-in process, secure parking, hot water, AC, and early breakfast. Your satisfaction is important to us, and we are pleased to have met your expectations during your stay. Thank you for choosing our hotel for your trip.
by A verified traveler
Posted 14 Oct 2024
The Best Western Plus in north Fresno is extremely dirty. To start, the lobby was under construction and had tarp and cement particles dripping from the ceiling. In the room, the shower curtain has been unchanged since 2007. The light fixture was filled with bugs and the A/C HVAC system was compacted with dust and debris. Moreover, there was a high school team staying at the hotel and they made loud noises until 12am. This was by far the worst hotel I have stayed at, and it rivals even motel 6. This hotel should be lowered to 2 stars.’
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello ZenaMarie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 10 Oct 2024
This was one of my worst stays at a hotel. The location was okay for a last minute stay, but the room was horrible. The restroom was not flushing properly. The noise from the people out in the pool didn't stop until abiut 1am, and throughout the night all you could hear were footsteps from the top floor.
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Jessica,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We always strive to provide a comfortable environment for our guests and regret that we fell short of your expectations on this occasion. We will share your comments with our team to ensure we continue to improve our services for all future guests.
