Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 22 Nov 2024
The gentleman during day on Wednesday wasn’t friendly at all and asked him twice to repeat what he was saying because he spoke so softly
Comment from Hotel Management
23 Nov 2024 by Emma Walker, Asst. GM , Hotel Management
Thank you for the review. We are sorry you did not get the customer service you should have. We will speak to the employee to see how we can improve this going forward. We hope you can give us another chance in the future.
by A verified traveler from Newburgh
Posted 22 Nov 2024
The staff is awesome. The property is well cut and well-maintained. The gym has decent equipment. The pool appears well maintain the room is comfortable. The only dislike I had was the level 2 car chargers that staff member states or installed about a month ago. You have to scan a QR code on the car charger And then it goes to a webpage or ask for a code and email address without the code. You cannot connect to the charger and now we’re on the page. Does the request for you to go to a website or anything. When the staff member asked the manager the manager told him that I just enter my email address and then a code gets sent to my email. Well I tried that but again the page wants a code and an email address together, so unfortunately, no way for me to charge my car here . I do realize a lot of people are new to the EV charging game so I have to give them some leniency for that. Maybe my next visit here they will have a little bit better understanding of how they’re supposed to work.
Comment from Hotel Management
23 Nov 2024 by Emma Walker, Asst. GM , Hotel Management
Thank you for the good review. We are so glad you enjoyed your stay here. We are new to the car chargers, so we will take your feedback into consideration on how we can make it a smoother process for the guests. We hope to see you again on your next trip to French Lick.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Emma Walker, Asst. GM , Hotel Management
Thank you so much for the great review. We are so glad you enjoyed your stay & hope to see you again on your next trip to French Lick.
by A verified traveler from Juneau
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Emma Walker, Asst. GM , Hotel Management
Thank you so much for the great review. We are so glad you enjoyed your stay & hope to see you again on your next trip to French Lick.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Emma Walker, Asst. GM , Hotel Management
Thank you so much for the great review. We are so glad you enjoyed your stay & hope to see you again on your next trip to French Lick.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Emma Walker, Asst. GM , Hotel Management
Thank you so much for the great review. We are so glad you enjoyed your stay & hope to see you again on your next trip to French Lick.
by A verified traveler
Posted 26 Oct 2024
Did not the positioning of the bed. Like they were hiding a big stain in carpet.
Comment from Hotel Management
29 Oct 2024 by Emma Walker, Asst. GM , Hotel Management
Thank you for the review. The beds are supposed to be in the same position in all of the rooms, but we will look into the room you stayed in & make sure there isn't anything there. Thank you for letting us know.
by A verified traveler
Posted 24 Oct 2024
Didn't service the room even when hanging the sign on the door requesting it. Had to go to the front desk to get clean towles.
Comment from Hotel Management
24 Oct 2024 by Emma Walker, Asst. GM , Hotel Management
Thank you for the good review. We are so glad you enjoyed your stay & hope to see you again on your next trip to French Lick.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Emma Walker, Asst. GM , Hotel Management
Thank you so much for the good review. We are so glad you enjoyed your stay & hope to see you again on your next trip to French Lick.
