Ratings based on 986 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
We only stayed one night, and it was, overall, a positive experience. The staff was helpful but not necessarily friendly which is on brand for the Bay Area. The room was nice and bigger than expected and had great amenities. There was a bug in the bathroom though and the continental breakfast left a lot to be desired. The coffee was awful and they were playing political news on a giant TV in the dining area which was unpleasant to say the least. It was in a very convenient location and I would stay there again.
Comment from Hotel Management
31 Dec 2024 by FD, Hotel Management
Hello, we don't see your reservation anywhere to look at what room you were in, did you check in under a different name?
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
31 Dec 2024 by FD, Hotel Management
Thank you for the review! anything we can do to improve your next stay?
by A verified traveler
Posted 23 Dec 2024
Good
Comment from Hotel Management
31 Dec 2024 by FD, Hotel Management
Thank you so much! We appreciate that!
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
31 Dec 2024 by FD, Hotel Management
Thank you so much for your review and we are sorry you weren't happy. Would you mind telling us what we could improve on?
by A verified traveler from Millbrae
Posted 20 Dec 2024
Comment from Hotel Management
31 Dec 2024 by FD, Hotel Management
Thank you so much for your review !
by A verified traveler
Posted 17 Dec 2024
I really liked the pleasant atmosphere. The staff at the check-in desk are so polite, courteous, and helpful. As well, the helpers are so friendly, and everyone in all areas have a smile on their face. Awesome!
Comment from Hotel Management
31 Dec 2024 by FD, Hotel Management
Thank you so much for your wonderful review! We all appreciate that so much and we are so glad you chose to stay with us!
by A verified traveler
Posted 16 Dec 2024
Everything about our stay was perfect except the smell in the 100 block close to Olive Garden. We had 2 rooms and each room smelt like animal piss and who knows what else. We had to sleep with the windows wide open which on the ground floor level left us sleeping with one eye open. The staff was amazing and the room comfortable enough. Please do something about the carpets and smells. Horrible. Even our clothes and luggage smell like the room now. Advised front desk who said thank you for letting them know.
Comment from Hotel Management
31 Dec 2024 by FD, Hotel Management
We are so sorry about your experience and we will be looking into those issues.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
31 Dec 2024 by FD, Hotel Management
Thank you so much for leaving us a review! We appreciated your business!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
31 Dec 2024 by FD, Hotel Management
Thank you so much for leaving us a review! We appreciated your business!
by A verified traveler
Posted 21 Nov 2024
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Comment from Hotel Management
31 Dec 2024 by FD, Hotel Management
Thank you so much for leaving us a review! We appreciated your business!
