Ratings based on 72 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Decent room, clean, good bed, bathroom was clean but smelled strongly of disinfectant.
Free parking available. Shop is nearby.
Comment from Hotel Management
27 Sep 2024 by Dd, Hotel Management
Merci de votre belle note
by A verified traveler
Posted 21 Aug 2024
Air condition did not work and there was no one in the reception to help
Comment from Hotel Management
21 Aug 2024 by Bb, Hotel Management
Hélio air conditionné Push on is ok push off is Closed sorry
by A verified traveler
Great family room, but limited parking space
Posted 8 Aug 2024 on HotelsThe family room was very simple, but exactly what we needed. Space for 2 adults and 3 teenagers, air conditioning was a life saver, clean, a large screen TV, plenty of plugs, fantastic mattress, very quite, 5 minutes ride to Frejus beach or Saint Raphael. The only big issue was the parking. Too small with limited space... The overflow parking was also full... A pity.
Comment from Hotel Management
8 Aug 2024 by David , Hotel Management
thank you it's a shame to rate only 6/10
by A verified traveler
Make sure you have a booking number!
Posted 28 Jul 2024 on HotelsArrived after 9pm and took an hour to gain entry as we weren't given a booking number and couldn't get in touch. Eventually got in. Hotel is clean but basic.
Comment from Hotel Management
30 Jul 2024 by Ibis Frejus, Hotel Management
Hello, thank you for your feedback. We apologize for the inconvenience you experienced upon arrival. We will address this issue with our team to ensure it doesn't happen again. We're glad to hear you found the hotel clean. We hope you enjoyed your stay overall. M. Nakach and his team
by A verified traveler
Posted 20 Oct 2023 on Hotels
Comment from Hotel Management
21 Oct 2023 by David , Hotel Management
Merci pour cette belle note
by A verified traveler
Posted 5 Oct 2023
The front desk clerk was quite helpful, particularly when we were having a problem getting a taxi.
Comment from Hotel Management
5 Oct 2023 by Dd, Hotel Management
Thank you verry match
by A verified traveler
Posted 11 Sep 2023
Do no ruin your vacations, This hotel is really bad! Dirty, noisy and in a ver bad location. We stayed there but it was very uncomfortable! Do not go there!
Comment from Hotel Management
13 Sep 2023 by Ibis Frejus, Hotel Management
Dear customer,We appreciate your feedback and thank you for taking the time to share it with us. Compliance with hygiene and cleanliness standards is very important to us, and we can assure you that our team does its utmost every day to provide you with impeccable cleanliness. We understand that you may have observed some shortcomings, and we are sorry about that, but we would have liked you to report them to us directly on the spot. Our team would have taken action to remedy the situation.All sources of noise pollution are also dealt with to the best of our ability to ensure you have a relaxing stay. With regard to the location, we endeavour to provide you with sufficient information on the booking websites to help you organise your stay. We regret that all these efforts were not enough to meet your expectations. We will always be happy to welcome you to our hotel.Mr Nakach and his team
by A verified traveler
Posted 21 May 2023 on Hotels
Comment from Hotel Management
22 May 2023 by Dd, Hotel Management
Merci pour votre belle note qui nous motive à faire constamment mieux
by A verified traveler
Posted 21 May 2023 on Hotels
Comment from Hotel Management
22 May 2023 by DD, Hotel Management
MERCI DE VOTRE SUPER COMMENTAIRE
by A verified traveler
Posted 7 May 2023 on Hotels
Comment from Hotel Management
10 May 2023 by Dd, Hotel Management
Merci de nous encourager avec des notes juste
