Ratings based on 38 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not really recommended.
Posted 11 Sep 2021 on HotelsCheck in was weird as the reception was closed. There was an envelope with our room key.
Room was OK but very small and the shower could not be closed due to weird construction. The shower floor was very slippery.
Breakfast buffet was excellent.
There is no restaurant and the nearest place to eat is some kilometers across a rather steep descent.
by A verified traveler
Nice hotel in pleasant location
Posted 24 Jul 2021 on HotelsThe hotel is in a nice location with good views and while a 15 min walk from the town centre the last part is quite steep to walk up. Breakfast was ok but not exceptional and could go on a little later at the weekend. My room was in a separate building but that was fine and it was comfortable.
by A verified traveler
Dirty. Inconvenient. Nice view.
Posted 3 Sep 2019 on HotelsThe room was dirty. Even found empty beer bottles in the middle of the floor. Extremely small. May be few square meters to walk around. Confusing check in.
Comment from Hotel Management
5 Sep 2019 by Brigitte Ketterer, Hotel Management
Good morning,
I am sorry, that your stay wasn't satisfiable.
We do apologize for the not proper cleaned room - that's not our standard at all.
We would have appreciate, if you mentioned the complaints during your stay in the hotel; so we could have act immediatly, to improve the situation.
The procedure to check in after the reception has been closed is the common procedure and indicated in your confirmation; for further questions around your stay the reception team is in charge.and will help you via phone or mail. Yours sincerely
by A verified traveler
Posted 20 Sep 2024
Ein gutes Cityhotel oder Tagungshotel
by A verified traveler
Posted 11 Aug 2024
Es war ein sehr schöner Aufenthalt und alles hat super geklappt. Das Zimmer war sehr sauber und das Frühstück super! Die Lage ist herrlich. Wenn ich das nächste Mal wieder in Freiburg bin, dann würde ich wieder die selbe Unterkunft buchen.
by A verified traveler
Posted 2 Aug 2024
Sejr freundliches Personal an der Rezeption und im Frühstücksbereich
by A verified traveler
Posted 9 May 2024
Gute Lage
by A verified traveler
Posted 8 Dec 2023
by A verified traveler
Posted 9 Jun 2023
Hotel in wunderschöner Lage am Schlossberg und gutem Service. Mein Zimmer bot Blick über Freiburg bis zu den Vogesen.
Zu Fuß sehr steiler Aufgang. Menschen mit körperlichen Einschränkungen/Geh Behinderung, die mit öffentlichen Verkehrsmitteln anreisen, sollten mit dem Taxi anfahren, da sonst sehr beschwerlich.
by A verified traveler
Posted 2 May 2023 on Hotels