Ratings based on 62 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 17 Oct 2024
Excellent
Comment from Hotel Management
23 Oct 2024 by Khadija, Hotel Management
Thank you Manye.BestManagement
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Khadija, Hotel Management
Thank you Katerina.Best Management
by A verified traveler
Posted 20 Aug 2024
I like New Brookfields, nice place, friendly staff who make it their mission to make you feel welcome and at home.
Comment from Hotel Management
21 Aug 2024 by Khadija, Hotel Management
Dear Malvern,Thank you for staying with us and your positive feedback.We look forward to your returned visit.Best regards
by A verified traveler
Recommended
Posted 18 Aug 2024 on HotelsVery good location for my work, good wifi, food, security, service. Recommended.
Comment from Hotel Management
21 Aug 2024 by Khadija, Hotel Management
Dear Martin,Thank you for staying with us and your positive feedback.We look forward to your returned visit.Best regards
by A verified traveler
Posted 12 Jun 2024
Was great
Comment from Hotel Management
12 Jul 2024 by Khadija, Hotel Management
Thank you for staying with us. We appreciate your feedback.Regards
by A verified traveler
Posted 2 Jun 2024 on Orbitz
I travel for work all over the world and I rarely leave a review that’s this bad for a hotel but this one is deserved. There are some nice young people who work there but the management is terrible, it is disorganized, the staff are poorly trained, and if you have another option, I’d avoid this hotel. When I was sick from food poisoning from the hotel food I called down to the front desk three times to ask for water over a period of hours and no one bothered to bring me any. They mopped the floor and didn’t properly mark it and I slipped and fell and injured myself. If you stay here, you’re basically captive. There isn’t any food beyond the hotel. The staff doesn’t know what’s going on. At one point I called down to the front to find out how late they serve breakfast on the weekend and was told 10. It was actually 1130. And the front desk was 15 feet from the restaurant. I see no excuse for such a poorly managed property.
Comment from Hotel Management
4 Jun 2024 by Khadija, Hotel Management
Dear James,Thank you for your review. We appreciate the time you have taken to provide us with valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel as our mission is to provide excellent customer experiences hence we apologize to have let you down during your stay.We will be investigating the circumstances you’ve described in your review with utmost importance and will strive to make improvements to the areas you have highlighted in your review.We wish to contact you personally to discuss your experiences further. Once again, we sincerely apologize for what you’ve experienced while staying with us.Best RegardsManagement
by A verified traveler
Posted 6 May 2024
I truly thank all the staff working there for making our stay peaceful.
Comment from Hotel Management
6 May 2024 by Khadija, Hotel Management
Dear George,Thank you for staying with us and we look forward to your returned stay.RegardsKhadija BahGuest Relations
by A verified traveler
Posted 26 Apr 2024
Perfect
Comment from Hotel Management
6 May 2024 by Khadija, Hotel Management
Dear Ruth,Thank you for your positive review and we look forward to your returned stay.Kind RegardsKhadija BahGuest Relations
by A verified traveler
Posted 3 Apr 2024 on Hotels
Comment from Hotel Management
4 Apr 2024 by Mohamed Jalloh, Hotel Management
Dear Mr. Herbert,Thank you for taking the time to review your recent stay with us. Your feedback is invaluable to us as we strive to continuously improve our services and guest experiences. It was a pleasure to host you and your wife, and we are delighted to hear that you enjoyed your time with us.We sincerely appreciate your kind words regarding our accommodations, amenities, and the overall atmosphere of our establishment. Our team works diligently to ensure that every guest feels welcomed and comfortable throughout their stay, and we are thrilled that we were able to meet your expectations.We would be honored to have the opportunity to welcome you and your wife back for another memorable stay in the near future. Please do not hesitate to reach out to us if there is anything we can assist you with or if you have any special requests for your next visit.Once again, thank you for choosing to stay with us. We look forward to the pleasure of hosting you both again soon.Warm regards,
