Ratings based on 41 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Mustapha, Hotel Management
Dear Cwizz,Thank you very much for your candid review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We aim to provide a very well-maintained and comfortable atmosphere that offers value for money to our guests, and we apologize for falling short in this instance. We are pleased to inform you that an extensive upgrade of the property is in progress and we do hope you will visit us again when they have been completedWarm regards,MustaphaFront Desk
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Mustapha, Hotel Management
Dear Emmanuel,Thank you so much for your great review. We are delighted that you enjoyed your stay with us and greatly appreciate such a high rating.We do hope you will visit us again soon. Warm regards, MustaphaFront Desk
by A verified traveler
Posted 2 May 2024
Not the best customer service. Was double billed and have yet to be refunded... 2months and counting.
Comment from Hotel Management
6 May 2024 by Sheku, Hotel Management
Dear Mr Mariano,My sincere apologies for the delayed response; I wanted to ensure that I had all the necessary information before replying. The receptionist who dealt with your reservation was away on leave and has only returned today.I believe you were informed by our Front Desk of a duplicate reservation which you were advised to cancel.As the duplicate was not cancelled it went through for invoicing to ExpediaHowever, after careful consideration we have decided to refund you the amount of the duplicate reservation and also waive any fees that may be applicable. We have communicated the above to Expedia and have urged them to process the refund as soon as possible.We would like to apologise for the length of time it has taken for us to resolve this matter and for any other inconvenience caused.We look forward to a swift reimbursement.Warm regards, Sheku KamaraManaging Director
by A verified traveler
Posted 10 Jan 2024
by A verified traveler
Posted 31 Dec 2023 on Hotels
Checked in for a deluxe room
I was told it’s not available even though on hotel.com it’s available.
I was charged an extra Le1570 ($66) to get a room that looks the same that I paid for.
I will never recommend someone to that hotel.
by A verified traveler
Posted 9 Jun 2023
The staff was lovely and the rooms were clean however the water stopped working with no notice or accurate estimate on when it would be back on.
Comment from Hotel Management
14 Jun 2023 by Guest Relation Officer, Hotel Management
Dear Nicole, Thank you for your review. We are thrilled that you enjoyed your stay with us and greatly appreciate your feedback. We strive to offer our guests value for money, so your comments regarding water will definitely be taken onboard. We are currently renovating and will be upgrading every facility. We do hope you will visit us again when the renovations are complete. Warm regards.
by A verified traveler
Posted 20 Apr 2023
The staff was nice and the food and location of the hotel were good. However, the hotel is in need of serious renovations.
Comment from Hotel Management
28 Apr 2023 by Hotel Barmoi, Hotel Management
Thank you for your review. We greatly appreciate your comments about our staff, food and location. We acknowledge your feedback regarding renovations and are pleased to inform you that large-scale renovations are scheduled for later this year. We do hope you will visit us again when they have been completed.
by A verified traveler
Posted 22 Jan 2023
Very efficient and pleasant hardworking staff.
No working gym equipment. Old, stained mattress. We had to cover it with a plastic cover and spray it down.
by A verified traveler
Posted 18 Dec 2022 on Orbitz
Beautiful location and friendly staff.
by A verified traveler
December stay 2022
Posted 14 Dec 2022 on HotelsThis hotel is outdated. I personally find that the hotels in Sierra Leone are overpriced for the conditions of the facilities. This is one of them. The highlight of our stay was the continental breakfast. It was very good. But too many flies in the dining hall! The staff in the restaurant were very nice and helpful. Overall too overpriced and needs a renovation.
