Ratings based on 199 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
Great service
Comment from Hotel Management
20 Oct 2024 by Tahlia Mather, Hotel Management
Good Morning Ronnie,Thank you for the review.
by A verified traveler
Posted 25 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Tahlia Mather, Hotel Management
Good Afternoon DiegoThank you for the review.
by A verified traveler
Posted 24 Sep 2024 on Hotels
Comment from Hotel Management
24 Sep 2024 by Tahlia Mather, Hotel Management
Good Afternoon Mirian,Thank you for the review.
by A verified traveler
Posted 15 Sep 2024
My door would close , I had roaches in my room and someone came to spray while we were in the room sleeping . Security was hostile . It was the worst trip of my life
Comment from Hotel Management
16 Sep 2024 by Tahlia Mather, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at Lighthouse Pointe at Grand Lucayan Resort. We sincerely apologize for the distress and discomfort this has caused. This is not reflective of the quality we aim to provide for our guests, and we are working with our team to take extra measures to ensure our rooms meet the highest cleanliness standards.We hope you will consider giving us another chance in the future to show you the true quality of our resort.Thank you again for bringing these matters to our attention.
by A verified traveler
Posted 12 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Tahlia Mather, Hotel Management
Good Morning Michael,Thank you for your feedback!
by A verified traveler
Posted 10 Sep 2024
This is a very old property in need of renovation. The staff is nice. It was clean. There is nothing to do. The pool had worms and a snake, along with bird feathers. The pool closed at 5pm. There were about 50 guest at the hotel. Everything is Expensive due to low guest turnout. I will not stay at this property again.
Comment from Hotel Management
11 Sep 2024 by Tahlia Mather, Hotel Management
Good Morning Chinyere,We're extremely sorry that you had a bad experience at our resort,We thank you for the feedback. Warm Regards,
by A verified traveler from bx
Posted 18 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Tahlia Mather, Hotel Management
Good Day Aqilah Thank you for your feedback!
by A verified traveler
Good place for Freeport
Posted 17 Aug 2024 on HotelsWe’ve stayed in a few properties in Freeport. They’re all a bit rough, this is one of the nicer ones though. It’s showing some wear and tear, but the beach and pool area are as good as you can get for Freeport. It’s a nice place and we’d stay there again certainly. Family trip with two kids under 4.
Comment from Hotel Management
17 Aug 2024 by N. Clarke, Hotel Management
Good Day Glenn, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, as your premier vacation destination! We appreciate the review that you have shared. We are happy to hear that you enjoyed the beach and pool. We look forward to welcoming you again in the near future! Until then, Warm regards from The Management & Staff
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Customer Service, Hotel Management
Carole, thank you for staying with us and your ratings.
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Reservations, Hotel Management
Thank you for staying with us and sharing this view which you've captured.
