Ratings based on 546 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
The property is old. The room we booked was not as described, so they did put us in a different room. We stayed 3 nights, and every night our room key did not work and had to be re-programmed. Breakfast consisted of microwaved sausage patties and eggs, cereal but on days, there was no milk, and no fresh fruit ( I asked, and they said there wouldn't be any) Your 'safe' food was yogurt and mini muffins, and if you were lucky waffles, if there was any batter left. They did not restock. If I was to stay in the area again, I would pass by this property; it's not a good fit for us.
Comment from Hotel Management
3 Jan 2025 by Sophia CSR, Hotel Management
Hi Shelley,We sincerely regret the issues you encountered during your stay, including the room mix-up, key problems and breakfast concerns. We understand how important these details are and will address them with our team to ensure better service and consistency in the future. We truly regret that your experience wasn't up to expectations and we appreciate you sharing your thoughts with us. We hope you’ll consider giving us another chance if you’re ever in the area again.
by A verified traveler
Posted 31 Dec 2024
Staff was very helpful for after hours check in and check out.
Comment from Hotel Management
1 Jan 2025 by Sophia CSR, Hotel Management
Hi David,Thank you for your benevolent feedback! I'm so glad to hear that our staff was able to assist you with a smooth after-hours check-in and check-out experience. We always aim to make our guests' stays as convenient and stress-free as possible and I’m happy we were able to meet your needs. We look forward to welcoming you again soon!
by A verified traveler from SAN RAFAEL
Posted 29 Dec 2024
Very close to my event
Comment from Hotel Management
30 Dec 2024 by Sophia CSR, Hotel Management
Hi John,We're so glad our location was convenient for your event. We appreciate your feedback and hope to welcome you back for another great stay in the future! Thank you for the perfect 5-star rating!
by A verified traveler
Posted 21 Dec 2024
For the price it's okay, but do not stay if you need longer than 1 night
Comment from Hotel Management
23 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback! We're glad you found the price reasonable. We strive to provide a comfortable experience, but we understand that for longer stays, the accommodations may not meet everyone's needs. We appreciate your input and will continue to improve for future guests. We hope to welcome you back for another stay!
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Sophia CSR, Hotel Management
Hi Claudia,We are sad to see this 1-star rating! We always want our guests to have a good experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,I regret receiving your 2-star rating, as it doesn't align with the experience we strive to provide. Please share your detailed concerns so we can promptly investigate and improve for your next visit.
by A verified traveler
Posted 13 Nov 2024
The bathroom was disgusting and the room had obviously not been cleaned and there was dust everywhere including the coffee maker. At least the sheets were clean
Comment from Hotel Management
14 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,I sincerely regret the condition of your room during your stay, it’s completely unacceptable and I deeply regret that we did not meet your expectations. I will investigate this with our housekeeping team to ensure that these issues are immediately corrected. I’m glad to hear the sheets were clean but we certainly aim to provide a spotless and comfortable environment overall. I appreciate you bringing these issues to our attention. We hope to see you again!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Sophia CSR, Hotel Management
Hi Subodh,It is heartwarming to see such a wonderful rating! We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Hi Alexis,We are sad to see this 2-star rating! We never want our guests to have a bad experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A verified traveler
Posted 28 Oct 2024
Property looks destroy and dirty our room sheet and curtains were dirty. Breakfast was horrible I won’t recommend this hotel. They need to clean and repair the building and rooms.
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,I am very regretful about the disappointing experience you had during your stay. Cleanliness and upkeep are top priorities for us and sadly, we fell short in your case. I appreciate your input and will investigate these issues with our team to ensure improvements are made. We hope to have the opportunity to provide you with a much better experience in the future.
