Ratings based on 766 Verified Reviews
2.2 Room cleanliness
2.8 Service & staff
2.4 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by GARDEN INN FRONT DESK , Hotel Management
SORRY TO HEAR THIS WE ARE WORKING HARD TO ADDRESS IT
by A verified traveler
Posted 13 Oct 2024
Roaches in the room
Comment from Hotel Management
13 Oct 2024 by GARDEN INN FRONT DESK , Hotel Management
THANK YOU FOR YOUR REVIEW
by A verified traveler
Posted 1 Oct 2024
Roaches in the bathroom
Comment from Hotel Management
1 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Dave! We sincerely apologize for the issues you faced during your stay. Encountering pests in your room is unacceptable, and we understand how distressing this can be. Please be assured that your feedback has been taken seriously, and we will address this matter with our pest control team to prevent future occurrences. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 14 Sep 2024
That was the worst experience of my life staying in a hotel . The place was literally full of roaches ! bedspreads
Comment from Hotel Management
15 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Victor! We are deeply sorry to hear about your experience and the issues you encountered with roaches. This is certainly not reflective of the standards we strive to maintain, and we take such concerns very seriously.We will address this matter urgently with our pest control and housekeeping teams to ensure it is resolved. Your feedback is crucial in helping us improve, and we appreciate you bringing this to our attention. If you wish to discuss this further, please contact us directly.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by GARDEN INN FRONT DESK , Hotel Management
THANK YOU VERY MUCH FOR THE REVIEW, BOOK WITH US AGAIN SOON
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
6 Sep 2024 by GARDEN INN FRONT DESK , Hotel Management
Hello not sure for the review, I have no record of you staying on our property
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by GARDEN INN FRONT DESK , Hotel Management
I am sorry your stay was terrible, Thank you for your review
by A verified traveler
Posted 17 Aug 2024 on Hotels
Roaches
Comment from Hotel Management
18 Aug 2024 by GARDEN INN FRONT DESK , Hotel Management
SORRY TO HEAR THIS. WE ARE WORKING HARD TO ADDRESS THIS REVIEW. BOOK WITH AGAIN SOON
by A verified traveler
Posted 11 Aug 2024
Sheets and furniture surfaces were clean. Mini fridge in room. The property is run down, carpet dirty. No coffee maker available
Comment from Hotel Management
11 Aug 2024 by GARDEN INN FRONT DESK , Hotel Management
THANK YOU FOR THE REVIEW WE SERVE COFFEE IN THE LOBBY. BOOK WITH US AGAIN SOON
