Ratings based on 233 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,We’re so grateful for your 10 out of 10 review! Your satisfaction is our top priority, and we’re glad to hear we hit the mark. Hope to see you back soonSincerely, Hotel Manager
by A verified traveler
Posted 15 Jul 2024
My car was stolen with important paperwork in it. Had to get a rental. needed a motel. paid around $230 around 12 a.m ahead because last 2 rooms was posted. Upon arrival plenty of rooms were available. Noticed, trash, toys outside and then smell inside the office, was told partial payment only. decided to stay. now he refused Service animal that detects when sugar is low. after showing 3 tags of shots, registration and service animal tag. He wanted paperwork, but only after I said it was in my stollen car. This motel manager is deceiving and dishonest. He was allowed to mistreat a disabled woman and her dog and keep the entire payment. We slept in the Car in that heat for 3 days running gas for air conditioning. Had to go back to the hospital for swelling endema. What we went through was hell.
I Shouldn't have to post the videos of him cursing at me to get national attention over $230
Expedia bots called him. The police couldn't help they said its civil.
Expedia is a huge company and thought would treat customers much better than this.
Comment from Hotel Management
19 Jul 2024 by Hotel Manager, Hotel Management
Dear Helen,We are sorry to hear about your unfortunate experience. However, we must clarify that our policy requires proper documentation for service animals, which was not provided. Regarding room availability and the payment process, our records indicate that the situation was explained to you at check-in. We strive to maintain a clean and respectful environment for all guests and apologize if this was not reflected during your visit. Unfortunately, issues related to car theft and personal belongings are beyond our responsibility. We appreciate your understanding. Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
8 Jul 2024 by Hotel Manager, Hotel Management
Dear Kenneth,Thank you for rating your stay with us 4 out of 5. We're pleased to hear you had a good experience. Your feedback is valuable, and we look forward to welcoming you back and striving for a 5-star experience next time.Sincerely, Hotel Manager
by A verified traveler
Posted 15 May 2024
Rooms not cleaned properly
Comment from Hotel Management
16 May 2024 by Hotel Manager , Hotel Management
Dear Nicole,We apologize for any inconvenience caused by the cleanliness of your room not meeting our usual standards. Your feedback is important to us, and we will address these issues promptly with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
As per previous reviews, the property is extremely dirty. The couch in my room needed to be thrown out. The walls and outlet covers needed a deep clean. The bathroom needed to be hised down from mold and dirt. Will never stay again.
Comment from Hotel Management
13 May 2024 by Hotel Manager , Hotel Management
Dear Denise,We apologize for the disappointment you experienced during your stay with us. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable, and we will address the cleanliness issues you mentioned to ensure that they are promptly resolved. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Benjamin,We're truly sorry to hear that your experience fell short of expectations. We'd like to understand more about what went wrong so we can address it. Your satisfaction is our top priority, and we hope to have the opportunity to make things right for you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 8 May 2024 on Hotels
Comment from Hotel Management
10 May 2024 by Hotel Manager , Hotel Management
Dear Caroline,Thank you so much for your perfect rating! We're thrilled that you had an excellent experience during your stay. We truly appreciate your kind feedback and look forward to welcoming you back for another outstanding visit.Sincerely, Hotel Manager
by A verified traveler
Posted 5 May 2024
It was quiet and clean
Comment from Hotel Management
6 May 2024 by Hotel Manager , Hotel Management
Dear Roxie,Thank you so much for your kind words. We're pleased to hear that you found your stay to be quiet and clean! We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
by A verified traveler
Posted 21 Apr 2024
Ok
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. If there's anything specific we can do to improve your experience next time, please feel free to let us know. We appreciate your stay with us and look forward to welcoming you back.Sincerely, Hotel Manager
by A verified traveler from Culpeper
Posted 12 Apr 2024
Easy check in process
Comment from Hotel Management
12 Apr 2024 by Hotel Manager, Hotel Management
Dear Kierra,We're thrilled to hear that you had an easy check-in process during your stay with us. Our goal is to provide a seamless experience for our guests, and we appreciate your feedback. Thank you for choosing our hotel, and we look forward to hosting you again in the future.Sincerely, Hotel Manager
