Ratings based on 993 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Staff and cleanliness all very good. The offered breakfast was satisfying, with various choices. Readily available luggage carts for move-in and move-out. The downside: very nice and comfortable room, but the king bed had a poor mattress (causing poor sleep); the A/C did not seem to cool adequately without constant adjustments (could not determine which); the ice machine on the floor stopped working resulting in 'no ice'; the in-room coffee maker only had pods of decaf coffee; on my last day the restaurant coffee maker was out of order and the coffee pot available only contained lukewarm coffee.
Comment from Hotel Management
20 Nov 2024 by Management, Hotel Management
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ManagementBest Western Plus Fredericksburg
by A verified traveler
Posted 16 Nov 2024
EAsy access, good parking
Comment from Hotel Management
18 Nov 2024 by Management, Hotel Management
Thank you for this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Management, Hotel Management
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 26 Oct 2024
The place was nice but the fridge wasnt working
Comment from Hotel Management
28 Oct 2024 by Managements, Hotel Management
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ManagementBest Western Plus Fredericksburg
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Management, Hotel Management
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ManagementBest Western Plus Fredericksburg
by A verified traveler
Posted 21 Oct 2024
Ac unit not the best !!!
Breakfast was very good !!!
Comment from Hotel Management
22 Oct 2024 by Management, Hotel Management
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ManagementBest Western Plus Fredericksburg
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Management, Hotel Management
Thank you for this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler from San Antonio
Posted 14 Oct 2024
Thanks for the stay. We will be back!
Comment from Hotel Management
14 Oct 2024 by Management, Hotel Management
Thank you for this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler from Cleveland
Posted 28 Sep 2024
The staff was very nice but the room and bathroom were dirty. The room was very musty and the tub had hair in it. The sink would not drain.
Comment from Hotel Management
29 Sep 2024 by Management, Hotel Management
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 22 Sep 2024
I had a great experience
Comment from Hotel Management
23 Sep 2024 by Management, Hotel Management
Thank you for this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
