Ratings based on 709 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Outside trashcans were BEYOND full. My bed felt like I was sleeping on boulders. I have never had so much back pain from sleeping like I did those two nights!! Shower head barely spit out water.
Comment from Hotel Management
25 Nov 2024 by Brand Experience Team, Hotel Management
Hi Andrea,We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations.Maz K.#Team6
by A verified traveler
Posted 24 Nov 2024
Lady at desk was helpful
Comment from Hotel Management
25 Nov 2024 by Brand Experience Team, Hotel Management
Hi Patrick,We appreciate your generous review! It really makes our day. Maz K.#Team6
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 11 Nov 2024
The property is smell so bad, and unclean. It’s not good to stay with family.
Comment from Hotel Management
12 Nov 2024 by Brand Experience Team, Hotel Management
Hi Joseph,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A verified traveler
Posted 11 Nov 2024
Front desk was very polite and helpful.
Comment from Hotel Management
11 Nov 2024 by Brand Experience Team, Hotel Management
Hi Joon,Thank you very much for taking the time to share your feedback with us. It means a lot to us, and we truly hope that you had a great experience with us. Maz K.#Team6
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Quick check in.
Comment from Hotel Management
14 Nov 2024 by Brand Experience Team, Hotel Management
Hi Selvin,Thank you for the amazing review!Maz K.#Team6
by A verified traveler
Posted 20 Oct 2024
I didn't like the fact that they charge you $20 to check, especially when you were told by their staff, whether they are new or Nat that if you reserve your room online, then you can Check-in early without being charged so they need to train their staff more better because I used to work at A. Motel a hotel. And I'm used to dealing with extended stays.
But do you believe that charging $20 extra? Especially when you are healthcare. Professional is a fee that can be waived. All the other states waive the feeman. Howard County waves the feeso I think it's a Frederick thing. And I guess Frederick needs money. So that's one way of getting money from everybody. But to each his own the facility was clean. I don't like call webs. A spider webs I do love the fact that the rooms do not have carpet. And I wish all the hotels in extended stays. And everybody was like that because you have pets in these places. They p*** on the floor you spill stuff on the carpet. Eliza, nasty stain and is unwelcoming. It makes the place look dirty , so if everybody can be on the same bandwagonas , far as not having carpets in their roomsthat will be awesome
by A verified traveler
Posted 16 Oct 2024
Very good location, close to the highway.
Comment from Hotel Management
17 Oct 2024 by Brand Experience Team, Hotel Management
Hi Ethan,We apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust. Maz K.#Team6
by A verified traveler
Posted 7 Oct 2024
