Ratings based on 984 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Jennifer,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Austin South and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Nov 2024
Staff was the best. Specially the dark haired girl who was working first
Comment from Hotel Management
22 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Dana,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ AUSTIN SOUTH. It was great to read that you were pleased with the service provided by our staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Nov 2024
Decent place for a decent price. Room was clean, except for the leg of a roach I found on the wall. The elevators and hallways need some major upgrades. Other than that, I enjoyed my stay. Monica was super nice and helpful.
Comment from Hotel Management
20 Nov 2024 by Juan Marroquin , Hotel Management
Thank you for feedback, will continue to improve and work on our shortfalls.
by A verified traveler
Posted 18 Nov 2024
The bed sheets smelled the carpet smelled bad odor
Comment from Hotel Management
19 Nov 2024 by Juan Marroquin , Hotel Management
Apologies, will address issues
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Juan Marroquin , Hotel Management
Apologies for short fall.
by A verified traveler
Posted 17 Nov 2024
The room was a bit noisy with the toilet constant refilling noise and it’s close to a highway.
Comment from Hotel Management
19 Nov 2024 by Juan Marroquin , Hotel Management
Apologies for issues, we will address
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Juan Marroquin , Hotel Management
Thank you for feedback.
by A verified traveler
Posted 11 Nov 2024
Location
Comment from Hotel Management
11 Nov 2024 by Juan Marroquin , Hotel Management
Thank you.
by A verified traveler
Posted 8 Nov 2024
Great!
Comment from Hotel Management
8 Nov 2024 by Juan Marroquin , Hotel Management
Thank you.
by A verified traveler
Posted 7 Nov 2024
N
Comment from Hotel Management
12 Nov 2024 by Juan Marroquin , Hotel Management
Thank you.
