Ratings based on 253 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
Room was clean and staff was great. Bit of a dingy smell maybe from humidity, but otherwise great.
Comment from Hotel Management
1 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Rebecca,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FRANKLIN KY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be clean and our staff to be great prompting your 4/5 score. However, I sincerely apologize for the odor you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Sep 2024
The Person at the desk was very friendly and the room was clean. However, no coffee or extras in the room. The breakfast was so limited. Only hot food was the waffles and that you had to prepare. No other hot foods, i.e. eggs, sausage, gravy, etc. Thank goodness there was fresh coffee.
Comment from Hotel Management
30 Sep 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your feedback with us, Tinothy. The team at the Red Roof Inn Franklin, KY was pleased to know that you were fond of our clean rooms and our friendly staff. However, you made mention of the limited breakfast. As it pertains to the lack of a coffee maker and other amenities in the room, should you require them in the future, please feel free to reserve a room type that has these amenities listed, such as our Superior King Non-Smoking room.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more future stays.Regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
Older hotel not much around but everyone was friendly and it suited our needs
Comment from Hotel Management
26 Sep 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Chris,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 4/5 score and comments regarding your recent stay at the Red Roof Inn Franklin, KY. though your needs were met and you appreciated our friendly service, you stated our location wasn't convenient enough and our property appeared old. Please know that we value your business and feedback. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 16 Sep 2024
Cleanliness
by A verified traveler
Posted 8 Sep 2024
Good stay
Comment from Hotel Management
11 Sep 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN FRANKLIN KY. Sana, I am happy to hear that you stay was good. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Sana, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Lenny,I sincerely apologize that your stay at our RED ROOF INN FRANKLIN KY didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Aug 2024
Smelled like weed in the halls. smelled like old house in rooms. Felt sticky from air condition in Room. Tape holding cabinet up. Blood on the ceiling. Wood floor was nice, much better than carpet at other hotels. Beds were nice. Waffles were delicious and the breakfast lady was very sweet. Dining area was small.
Comment from Hotel Management
12 Aug 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Jessica,We are sorry to hear your recent experience at the RED ROOF INN FRANKLIN KY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Aug 2024
Bed was not made, light bulb fused, AC is at set temperature and the setting don’t work. The humidity needs to be taken care of, bad air circulation.
Comment from Hotel Management
12 Aug 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Sonali, for taking the time to write a review of your stay at the Red Roof Inn Franklin, KY. Our apologies for the issues you had with the bed, light and room temperature. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Jul 2024
Required $60 deposit.
Side door accessible without a key.
No doughnuts or danish just about four miniature muffins left at about 7:00 am.
Comment from Hotel Management
27 Jul 2024 by OnielRediResponse Specialist, Hotel Management
Thank you Rocco, for taking the time to write a review of your stay at the Red Roof Inn Franklin, KY. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please accept our apologies for the inconvenience. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Jul 2024
The hospitality was genuinely welcoming and over all relaxing environment.
Comment from Hotel Management
23 Jul 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Alisa, for taking the time to write a review of your stay at the Red Roof Inn Franklin, KY. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
