Ratings based on 264 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Room was hot😔
by A verified traveler
Posted 14 Nov 2024
It’s clean and quiet
by A verified traveler
Posted 2 Nov 2024
Nothing I liked well enough to talk about. Dislikes: I had already paid for the room on line but there was a problem with how money was distfibuted anyhow took 30 minutes to check in. I guess the room was clean but it didnt sparkle or have a fresh smell. The flooring was coming up in a couple areas.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Carla RediResponse Specialist, Hotel Management
Dear Robert,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Franklin, KY is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
Check in was quick and easy and the bed was super comfy
Comment from Hotel Management
31 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Tara, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Franklin, KY. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that the comfort of the bed and the easy check in met your expectations, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Oct 2024
I didn't feel safe with the side door being left unlocked all night. It was just a place to rest your head for the night.
Comment from Hotel Management
29 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Malcolm. The staff and I at the RED ROOF INN FRANKLIN KY appreciate your 3/5 score. However, you indicated that you were faced with safety concerns. At Red Roof, safety and security are some of our top priorities, so I am sorry to hear this was not achieved with you. Nonetheless, it's good to hear that our hotel met your needs.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Sep 2024
Room was clean and staff was great. Bit of a dingy smell maybe from humidity, but otherwise great.
Comment from Hotel Management
1 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Rebecca,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FRANKLIN KY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be clean and our staff to be great prompting your 4/5 score. However, I sincerely apologize for the odor you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Sep 2024
The Person at the desk was very friendly and the room was clean. However, no coffee or extras in the room. The breakfast was so limited. Only hot food was the waffles and that you had to prepare. No other hot foods, i.e. eggs, sausage, gravy, etc. Thank goodness there was fresh coffee.
Comment from Hotel Management
30 Sep 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your feedback with us, Tinothy. The team at the Red Roof Inn Franklin, KY was pleased to know that you were fond of our clean rooms and our friendly staff. However, you made mention of the limited breakfast. As it pertains to the lack of a coffee maker and other amenities in the room, should you require them in the future, please feel free to reserve a room type that has these amenities listed, such as our Superior King Non-Smoking room.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more future stays.Regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
Older hotel not much around but everyone was friendly and it suited our needs
Comment from Hotel Management
26 Sep 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Chris,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 4/5 score and comments regarding your recent stay at the Red Roof Inn Franklin, KY. though your needs were met and you appreciated our friendly service, you stated our location wasn't convenient enough and our property appeared old. Please know that we value your business and feedback. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 16 Sep 2024
Cleanliness
