Ratings based on 226 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from south san francisco
Posted 1 Jul 2024
nice room matched pictures. clean
by A verified traveler
Posted 29 Jun 2024
The room wasn’t very clean. Toilet missing lid. Broken spots on the floor and in shower. Curtain let in a lot of light from the parking lot. Front desk staff were friendly and polite.
Comment from Hotel Management
1 Jul 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Susannah. The team at our Red Roof Inn Franklin, KY was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that our front desk staff was polite, it was displeasing to read that this was the impression left with you. You stated that the unclean room and the missing toilet lid, along with your other concerns hindered your stay. As such, your feedback has been shared with the property, as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Jun 2024
Rooms were clean, bedding was comfortable.
Comment from Hotel Management
20 Jun 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Bill, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FRANKLIN KY. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It is delightful to hear that our clean room and comfortable bed contributed to a memorable experience. We constantly strive to exceed our guests' expectations, and your positive feedback motivates us to continue this endeavor.We continuously strive to improve our services, and your feedback is valuable in helping us achieve that goal at Red Roof.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 11 Jun 2024
Good price and convenience.
People were cooking in the room and the entire place smelled like garlic and curry (not too bad but it was extremely strong smelling and not what I want in a motel).
Comment from Hotel Management
13 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Richard,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FRANKLIN KY. I'm so glad we earned your 4/5 score. At red Roof, it's good to know that you were pleased with the rates and the convenience. However, regarding the odor you encountered due to other persons cooking, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure for you to have a enhance experience with us in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Jun 2024
Horrible
Comment from Hotel Management
12 Jun 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Rajwant,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FRANKLIN KY. We regret that your stay did not meet your expectations and apologize for the challenge you faced. I am sorry to learn that you had a horrible experience. We are taking your comments seriously and will be coordinating with our team to improve the quality of our services at Red Roof. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Mary, Thank you for taking the time out of your busy day to complete our survey. The staff at the Red Roof Inn Franklin, KY and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 25 May 2024
The side doors of this property were not locked which didn’t make me feel very safe. I had to pay $60 up front for “incidentals”. The room smelled very musty. Other than that, the room was about what you’d expect for the price. It was clean-ish and the staff was very friendly.
Comment from Hotel Management
27 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Jennifer, Thank you for your feedback following your recent stay at the RED ROOF INN FRANKLIN KY. While you mentioned that the room was clean and worth the price and our staff was very friendly, you indicated that the room smelled musty, and you did not feel safe. At Red Roof, your comments are welcomed as we strive towards the betterment of guest experiences. Please know we value you as our guest and appreciate your business.Thank you again for your feedback. All the best in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 May 2024
A nice, clean option for a quick overnight on our travels! Friendly staff and nice complimentary breakfast.
Comment from Hotel Management
16 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Cheyenne,We're happy to know that the cleanliness of your room, our hotel's convenient location and the breakfast at our Red Roof Inn Franklin KY were highlights of your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a 5/5 experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Angela,Thank you for choosing to stay at our ed Roof Inn Franklin KY. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 May 2024
Pet Friendly. The person that checked me is part of a criminal Scam. He gave my Name, cell phone number, Room Number to someone that called the motel for me! He knew the very 1st number on my credit card! When I resisted, he cursed me out then hung up. I was scared!
Comment from Hotel Management
14 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Sanna,Though it is nice to see that you were pleased with our pet friendly facilities, I was disheartened to read your comments regarding your card information at the RED ROOF INN FRANKLIN KY. Please know that Red Roof has safeguards in place to protect our guest’s information and payment methods. I will bring your comments to the property’s attention right away. Thank you very much for providing us with your feedback.Sincerely,Toni-AnnRed Roof Management RediResponse Specialist
